Service Status Summary spinning

[niebais]

Nagios XI Version: 5.8.3
OS: Redhat Version 7.9

We just upgraded the server last night and now the Service Status Summary, Administrative Tasks, the Host Status Summary, and the Getting started guide are all just constantly spinning. Where do we look to correct this issue?

[pbroste]

Hello @niebais

Thanks for reaching out, there are several logs that you can take a look at to see what is going, please send a copy of the System Profile if there isn't anything that jumps out at ya.

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tail -F /usr/local/nagios/var/nagios.log /usr/local/nagiosxi/var/eventman.log /usr/local/nagiosxi/var/cmdsubsys.log

To send us your system profile.

• Login to the Nagios XI GUI using a web browser.
• Click the "Admin" > "System Profile" Menu
• Click the "Download Profile" button
• Save the profile.zip file and share in a private message

Thanks,
Perry

[niebais]

Ok, file sent. It appears that we can't apply configuration via the GUI either right now either.

[pbroste]

Hello @niebais

Thanks for sending over the 'System Profile', the overview gives us a good picture of issues but need to get more details so we can see what is going on.

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/usr/local/nagiosxi/scripts/reconfigure_nagios.sh | tee /tmp/results.txt

Then have run through the database repair.

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/usr/local/nagiosxi/scripts/repair_databases.sh

Want to take a look at the upgrade log too:

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tar -czvf /tmp/upgradelog.tar.gz /usr/local/nagiosxi/tmp/upgrade.log

Thanks,
Perry

[niebais]

As an FYI, the databases reside off box. The repair DB script is rarely, if even needed or used. I ran a mysqlcheck auto-repair and all the DB's came back as OK.

The reconfigure works great on the command line, no issues there (I can still post the reconfigure logs if needed). I will send the upgrade logs up because this did happen right after an upgrade.

[niebais]

I don't really see any big issues in the ugprade logs either. The statement on the upgrade is "There are no packages marked for update" and no updating appears to have occurred recently either. Once the client sends me the files, I'll message it over to you.

[niebais]

Looks like I found out what happened. The ajaxhelper.php file was missing on the system. I'm not sure why but it was found in the /var/log/httpd/ssl_error_log file. I didn't notice it until today after clicking around.

[pbroste]

Hello @niebais

Excellent find, and thanks for following up and letting us know what you found.

Please let us know if you need anything further,
Perry