Even log is empty

[efxSPN]

We updated the nagiosxi to version 5.8.6, we restarted the server and I had an empty Event log. Could you please help me?

[pbroste]

Hello @efxSPN

Thanks for reaching out, would like to take a look at the System Profile for your environment to see what is going on?

To send us your system profile.

• Login to the Nagios XI GUI using a web browser.
• Click the "Admin" > "System Profile" Menu
• Click the "Download Profile" button
• Save the profile.zip file and share

Or by command:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile.zip
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT

Then send the resulting /usr/local/nagiosxi/var/components/profile.zip​ file via Private Message.

Thanks,
Perry

[efxSPN]

Hi,

Sorry for the delay in replying, I get this error when downloading the profile

PROFILE BUILD FAILED

Array
(
)

CODE: 1

On the other hand, the check update screen is as shown in the attached image.

[pbroste]

Hello @efxSPN

Thanks for following up with the details, appears that the ui front-end is not functioning correct. Let's go ahead and run via command:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile.zip
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT

Then send the resulting /usr/local/nagiosxi/var/components/profile.zip​ file via Private Message.

Thanks,
Perry

[pbroste]

Hello @efxSPN

Thanks for sending over the System Profile, after review we do not see anything that should be hanging up the upgrade that we see it is stuck in from your previous post. Let's check to see if there is a upgrade that is stuck in process:

Code: Select all

ps -aux | grep -Ei 'upgrade'

If you see any results from this example:

root 98835 0.0 0.0 12856 3052 pts/1 S+ 14:17 0:00 /bin/bash -e ./upgrade
root 98955 0.0 0.0 12856 3116 pts/1 S+ 14:17 0:00 /bin/bash -e ./upgrade
root 98956 0.0 0.0 7312 904 pts/1 S+ 14:17 0:00 tee -a upgrade.log

kill your pid number in red from above

Then go ahead and execute the upgrade again and send over the upgrade.logs (found in the install directory)

Thanks,
Perry

[efxSPN]

Hi,

Sorry for delaying my reply, there is no process:

# ps -aux | grep -Ei 'upgrade'
root 12258 0.0 0.0 112812 1004 pts/3 S+ 09:47 0:00 grep --color=auto -Ei upgrade

Our version is 5.8.7

Kind Regards

[pbroste]

Hello @efxSPN

Thanks for following up, so if I am correct it appears that the Nagios upgrade was completed and we are back to an empty Event log? Let me know what the situation looks like and also send over an updated System Profile so we can see what's going on.

To send us your system profile.

• Login to the Nagios XI GUI using a web browser.
• Click the "Admin" > "System Profile" Menu
• Click the "Download Profile" button
• Save the profile.zip file and send via Private Message

Thanks,
Perry