Nagios Integarted with OTRS

[mejokj]

Hi Team,

Kindly assist with the steps to integrate Nagios with the OTRS ticketing tool.

We have checked the below link. But the exact steps for integration are not described anywhere.

https://exchange.nagios.org/directory/A ... on/details

Thanks

[ssax]

That is a 3rd party component that we didn't write, the last update shows 2008.

What version of OTRS are you running? What OS/version is your OTRS system running?

Code: Select all

uname -a
cat /etc/*release

What version of XI are you running? You can find it on the bottom-left hand side of the web interface after logging in.

The XI portion of it can be setup like this:

Code: Select all

wget 'https://exchange.nagios.org/components/com_mtree/attachment.php?link_id=30&cf_id=24' -O 'nagios+otrs.tgz'
tar zxvf 'nagios+otrs.tgz'
cp -r nagios/eventhandler /usr/local/nagios/libexec/
chown -R nagios.nagios /usr/local/nagios/libexec/eventhandler
chmod ug+x /usr/local/nagios/libexec/eventhandler/*
cp nagios/commands/* /usr/local/nagios/etc/import/
/usr/local/nagiosxi/scripts/reconfigure_nagios.sh
cp nagios/objects/* /usr/local/nagios/etc/import/
/usr/local/nagiosxi/scripts/reconfigure_nagios.sh

That will create the contact and the commands needed. Then just assign that contact to whatever services you want to send to OTRS.

NOTE: I do not have OTRS to test against but the plugin says:

On OTRS you will need to install the SystemMonitoring extension (available for OTRS versions>= 2.2)

You will need to work with your OTRS admins to install the SysConfigBackup.pm on the OTRS system.

I also found this as an alternative:

https://blog.onesconsultants.com/2018/0 ... agios.html

[mejokj]

Thanks, ssax for your support.

You can close the ticket