Problem with Acknowledge

[cetanhota]

Hello,

I am having an issue with my NagiosXI install. Per the install docs, I put this on a Red Hat 6.2 fresh install. This box is only running Nagios, and the needed services that support Nagios.

Currently I am having an issue with user ID's not being about to Acknowledge, or Disable notification of a Server or Host group. I am able to disable notification single services or hosts. I have looked at the cgi.cfg and I have read the docs concerning this file. Still no luck.

Is there anything else I should be looking at?

Here is what my cgi.cfg looks like:

# MODIFIED
default_statusmap_layout=6


# UNMODIFIED
action_url_target=_blank
authorized_for_all_host_commands=nagiosadmin,nagiosadmin,appuser,appuser
authorized_for_all_hosts=nagiosadmin,nagiosadmin,appuser,appuser
authorized_for_all_service_commands=nagiosadmin,nagiosadmin,appuser,appuser
authorized_for_all_services=nagiosadmin,nagiosadmin,appuser,appuser
authorized_for_configuration_information=nagiosadmin,nagiosadmin,appuser,appuser
authorized_for_system_commands=nagiosadmin,nagiosadmin,appuser,appuser
authorized_for_system_information=nagiosadmin,nagiosadmin,appuser,appuser
default_statuswrl_layout=4
escape_html_tags=1
lock_author_names=1
main_config_file=/usr/local/nagios/etc/nagios.cfg
notes_url_target=_blank
physical_html_path=/usr/local/nagios/share
ping_syntax=/bin/ping -n -U -c 5 $HOSTADDRESS$
refresh_rate=90
show_context_help=0
url_html_path=/nagios
use_authentication=1
use_pending_states=1
use_ssl_authentication=0

Permission on the cgi.cfg are: -rw-rw-r-- 1 apache nagios

[scottwilkerson]

What are the Security Settings set for this user found in
Admin -> Manage Users -> Edit

[cetanhota]

Authorization Level: Admin
Can see all hosts and services: checked
Can (re)configure hosts and services: checked
Can control all hosts and services: checked
Can see/control monitoring engine: checked
Can access advanced features: checked

Its like this for all users defined on the server, and all the users are having the same issue.

[scottwilkerson]

What version of XI are you running?

Also, if you go to Admin -> Performance Settings -> Pages Tab are any boxes checked?

I kind of remember a bug like this, but I believe it was resolved a couple versions ago.

[cetanhota]

Hi Scott,

NagiosXI 2011R3.2

There are no boxes checked on the Pages Tab.

I just came to know that we have one other user who is working. We removed my user ID, we re-created my ID, it still does not work. Created a new user ID called wayne and it works just fine. We cloned a user ID that also works.

Could something have been wrong with my original ID? Is there something I need to clean up?

Thanks,

Wayne

[scottwilkerson]

is your user listed in the authorized_for_* section of the cgi.cfg?

[cetanhota]

Yes both old and new ID are in the cgi.cfg. Old ID still does not work, new ID works like a charm.

[scottwilkerson]

What version of XI are you running?

[cetanhota]

Hi Scott,

NagiosXI 2011R3.2

[mguthrie]

Can you run the following:

Code: Select all

service nagios stop
killall -9 nagios
service nagios start

And post the output from:

Code: Select all

ll /usr/local/nagios/var/rw