cant able to receive Notifications from Nagios to Servicenow

[raamardhani7]

Hi Team,

cant able to receive Notifications from Nagios to Servicenow.

Could you please help on this issue.

Thanks

[ssax]

Generally with ServiceNow from what I've seen it's related to crashed DB tables if you're running the ServiceNow collector:

https://assets.nagios.com/downloads/nag ... tabase.pdf

If it's a Contact's Notification Handler script that you're trying to send to ServiceNow with, please PM me a copy of your profile.zip, you can download it from Admin > System Profile by clicking the Download Profile button.

Run this command as root (and leave it running):

Code: Select all

tail -Fn0 /usr/local/nagiosxi/var/cmdsubsys.log /usr/local/nagiosxi/var/eventman.log

Then replicate the issue and PM me the output of the still running tail command after so that we can see if there are any errors.