Unacknowledge check if the underlying message changes

[deltares_infracore]

Hello,

Right now I have a NCPA check which checks for faulty disks. When there is a defect disk found the check will be in critical state and the message will contain a string with info about the defect disk. When I acknowledge the check and there is a second disk that fails, the check message will change but the check will of course remain critical and will not be unacknowledged. I won't see the check pop up on my dasboard again because of this.

Is there any way to unacknowledge the check or make sure it pops up on my dashboard again after a change in message? I could just never acknowledge the check or look at it periodically but this isn't preferred. It would be perfect if the check just pops up every time the output changes.

Thanks in advance!

[pbroste]

Hello @deltares_infracore

Thanks for reaching out, looks like "sticky" option will result in the outcome that you are looking for.

Allows you to acknowledge the current problem for the specified service. By acknowledging the current problem, future notifications (for the same servicestate) are disabled. If the "sticky" option is set to two (2), the acknowledgement will remain until the service returns to an OK state. Otherwise the acknowledgement will automatically be removed when the service changes state.

Give this a try to see if this will produce the outcome that you are looking for.

Thanks,
Perry

[deltares_infracore]

Hi Perry,

Thanks for your reaction but I don't think this is what I am looking for. Let me try to explain by adding screenshots.

In screen 1 you can see my check in normal state. Whenever this check detects a faulty device it will go into critical state and output a string with device info as you can see in screen 2. Now, someone will most likely act upon this and acknowledge the check.

Here's the thing; whenever there is a second faulty device detected, the output of the check will be different (see screen 3), but the check will not be popping up at my dashboard again because it is already acknowledged and the check state doesn't change.

Is it possible to make the check always reappear on the dashboard when the output of the check changes? Without, of course, showing handled problems on the dashboard?

Thanks again!

[pbroste]

Hello @deltares_ingracore

Jumped on over to my Test VM to examine the volatile services

• https://assets.nagios.com/downloads/nag ... vices.html
• volitile.png

Thanks,
Perry