Suggestions for Improving Scheduled and Mass Downtime UI/UX

[gregbeyer]

First, In the Scheduled Downtime, user are lead to believe that they can check one or more items in downtime, then in the "With Selected" menu at bottom Remove. This does not work. Likewise, clicking the trashcan on individual items also does not work. Hence, your addition of the New "Mass Downtime" under Incident Management in 8/13's 2024R1.2. (Why Scheduled Downtime wasn't fixed, instead of creating a new tool, is a bit odd, IMHO)

So, instead of frustrating users with two UI elements on the same page that don't work, I suggest you remove them. Instead, in Scheduled Downtime, directly link users to Mass Downtime if they want to remove DT's.

Second, in Mass Downtime, in the Status filter, there are two options - Show All or Show in Downtime. Show in Downtime shows only DT's that are in effect at the current time. It would be very helpful to be able to filter for DT's that are scheduled for the future. With ability to check them and Remove Downtime. Thanks for considering these UI/UX improvements.

[gwesterman]

Hi @gregbeyer,

From some quick testing, removing downtime in the Scheduled Downtime page works as intended (both individual and en masse). Are you getting any console errors and/or php errors when you try?

As for your enhancement suggestion to the Mass Downtime page, I agree and will file an issue internally.

Thank you!