Upgrade NagiosXi from 2024R1-1 to 2024R1.3.4 failed

[caqin]

Hi,
We upgraded NagiosXi 2024R1-1 to the latest NagiosXi version NagiosXi2024R1.3.4 failed. We did offline upgrade. From output log, we got these errors:
Running scriptlet: nagiosxi-shellinabox-2024R1.3.4-1.el9.x86_64 12/90
Upgrading : nagiosxi-shellinabox-2024R1.3.4-1.el9.x86_64 12/90
Running scriptlet: nagiosxi-shellinabox-2024R1.3.4-1.el9.x86_64 12/90
Failed to enable unit: Unit file shellinaboxd.service does not exist.
warning: %post(nagiosxi-shellinabox-2024R1.3.4-1.el9.x86_64) scriptlet failed, exit status 1

Error in POSTIN scriptlet in rpm package nagiosxi-shellinabox

and
Running scriptlet: nagiosxi-shellinabox-2024R1-1.el9.x86_64 89/90
Cleanup : nagiosxi-shellinabox-2024R1-1.el9.x86_64 89/90
Running scriptlet: nagiosxi-shellinabox-2024R1-1.el9.x86_64 89/90
Failed to set unit properties on shellinaboxd.service: Unit shellinaboxd.service not found.

I attached upgrade output here.

Could you help solving this issue.

Thanks
Carl

[lgute]

Hi @caqin,

Thanks for reaching out.

This sounds like it could be a more complicated issue that what we can help with in this forum. Please open a support ticket here: https://support.nagios.com/, so our support team can help you.

[DoubleDoubleA]

Hi Carl,

First, I looked at the attached file, it says in that file that the upgrade completed, but you say it didn't work, so I am not sure what to do with that.

Second, the shellinabox package is definitely not available for EL 9, and if you haven't been using the web shell functionality in XI you probably don't miss it. But in any case, we would expect not to find that package.

Aaron