admin help

[[email protected]]

locked out of matson-itops account. can someone help be regain access?
expecting this to be captured by modorator.

[jsimon]

Hello,

We have sent a recovery email to the email account associated with the matson-itops account. Please proceed with the instructions in that email to recover the account.

[[email protected]]

issue is not forgot password
issue is captcha

"You have exceeded the maximum number of login attempts allowed.
In addition to your username and password the invisible reCAPTCHA v3 will be used to authenticate your session."

after 3 days, its still requiring this.

[skillingbeck]

Hi Jlin

Please check your email for a reactivation link...
and if there is none? go ahead and try to login again!

[[email protected]]

Got the reactivation link, said my account was already reactivated.

but still getting the below error with captcha

[skillingbeck]

Hi Jlin,

Give it a try now!

[matson-itops]

thank you . i'm in with the original account now.