Query the Host or Service Problem ID using the API?

[ykara84]

We are using the Nagios XI Event Handlers to create ServiceNow incidents whenever a host goes down or a service (CPU, memory, disk space) become unhealthy. We are using the macros to include the host/service problem ID in the description of the incident.

We want to use this host/service problem ID to query NagiosXI to see if the problem has cleared so we can resolve the incident. Is it possible to query the Nagios XI Rest API using the host/service problem ID to check if the issue has cleared?

We have tried using the Get-NagiosXiAllServiceProblems and Get-NagiosXiAllHostProblems Powershell functions from the MrANagios module but they dont seem to return the Problem IDs for each problem corresponding to the ID from the macro, and cant seem to find a way of querying each problem ID. The API returns a servicestatus_ID which doesnt mathch the serviceproblemid

Any assistance is appreciated

[ykara84]

Somewhat related to this. For existing alerts, how do I determine the HOSTEVENTID or SERVICEEVENTID (which are available as macros) for each using the API?

[betterwound]

We are using the Nagios XI Event Handlers to create ServiceNow incidents whenever a host goes down or a service (CPU, memory, disk space) become unhealthy. We are using the macros to include the host/service problem ID in the description of the incident.

We want to use this host/service problem ID to query NagiosXI to see if the problem has cleared so we can resolve the incident. Is it possible to query the Nagios XI Rest API using the host/service problem ID to check if the issue has cleared?

We have tried using the Get-NagiosXiAllServiceProblems and Get-NagiosXiAllHostProblems Powershell functions from the MrANagios moduleTap Road but they dont seem to return the Problem IDs for each problem corresponding to the ID from the macro, and cant seem to find a way of querying each problem ID. The API returns a servicestatus_ID which doesnt mathch the serviceproblemid

Any assistance is appreciated

You should record the host_name and service_description into the ticket's custom fields in ServiceNow for later retrieval. You can create a script periodically (every 5 mins) to check the status and call the ServiceNow API to automatically close the ticket.

[ykara84]

That is essentially what we've ended up doing or something very similar, but I thought there must be a cleaner solution using the Event ID or Problem ID provided by the macros to do a lookup, alas there does not seem to be.