Azure SSO Issue Adding Users

[clangbecker]

I updated to the latest version and was able to see the updated SSO interface and started adding my team using the individual's section. The first few worked just find, including myself. I had one user have issues as he got a "must reset password" prompt. When I went to look at his account, the UI had associated him with a local account (I chose new when adding him) that we use for Pager Duty integration (pdagent). I tried to change it back to new and it keeps associating him with this same account. I then tried to add another user and it did the same thing. In Manage Users I see our pdagent account showing as "local & SSO" when this happens. I can set these SSO accounts to no user and the local pdagent account goes back to just "local". The UI will not let me assign them as a new account and keeps re-associating them with the local "pdagent" account.

[bbahn]

There seems to be an issue with SSO's individual user registration that arose from a merge conflict not being resolved properly. We have a partial fix completed internally and will have this issue resolved by 2026R1.1.2.

[seraphina25]

I can set these SSO accounts to no user and the local pdagent account goes back to just "local". The UI will not let me assign them as a new account and keeps re-associating them with the local "pdagent" account.

[ssoid1]

Helpful post, explained the SSO issue clearly. Thanks for sharing. SSO ID Login

[Aliyaa]

This Nagios forum thread is helpful. Real users sharing real fixes makes troubleshooting much easier and less frustrating. SSO ID