Network Status Map Empty after Upgrade to 2026R1.3

[nhood]

Hi, We like to have the Network Status Maps up on big TV's in our NOC. We upgraded to v.2026R1.3 a few days ago and then were out of the office. We came i today and nothing displays on our map. We are also unable to change views as the "apply" button is greyed out. Has anyone experience this before? We are on rocky linux.

Edit. I have a backup server and just did an upgrade from v.2026R1.2 to v.2026R1.3. The maps worked on .2 but now isnt working on .3.

Thanks!

[ekapsner]

Hello @nhood,

We are aware of the issue and are working on a fix.

I'm sorry for any inconvenience.

- Emmett

[nhood]

Perfect! Thank you!

[jasperwilde09]

Thanks for the quick update — is there any temporary workaround in the meantime, or maybe a config/cache reset that could bring the maps back until the fix is released?

[ekapsner]

Hi @jasperwilde09,

I want to preface the following by saying that this fix is not yet done with QA.

I have attached a tarball that contains the fix coming in the next update. To use it, simply untar it and swap out the faulty file in /usr/local/nagiosxi/html/includes/components/nagioscore/coreuiproxy.inc.php with the new version. PHP-FPM might need to be restarted, but likely only refreshing Nagios XI in the browser is required.

Let me know if you have questions concerning this.

- Emmett

[nhood]

That fixed it for me.

Thanks for the quick fix!

[nhood]

I just upgraded to 1.3.1 and the maps are not showing up again. Just wanted to FYI.

[ekapsner]

Hello @nhood,

1.3.1 was a quick hotfix to fix some upstream packaging issues and doesn't include the fix that I gave you. With how XI's upgrades work, the fix in the PHP file was likely overwritten. Reapplying it should resolve the issue once again.

I'm sorry for any inconvenience and please let me know if you are still having troubles with the Network Status Map after reapplying the fix.

Thank you,
- Emmett

[nhood]

Makes total sense. I’ll reapply the patch. Thanks again for the quick response.