Open Service Problems Filter

[CGraham]

On my Open Service Problems page we'd like to filter out "Hosts in Downtime" from the list. Is there any way to adjust the filter to "Host=Up,Not In Downtime"?

It lists the filters there with the filter funnel but I can't click and edit it...

[arnab.roy]

Hi CGraham,

Thanks for raising this, I was also about to log it as Feature Req. A lot of products we use allow us to create custom filters. It would one of those very useful things to have...

[mguthrie]

Currently the "Open Problems" pages show hosts/services that are not in scheduled downtime and not acknowledged. Just to verify, you're looking to show all problems except items in scheduled downtime?

[CGraham]

We don't put the individual services in downtime (it would take forever), we just put the host in downtime. The filter only hides the Services in Downtime, not the Hosts in downtime. We'd like to include the Hosts in downtime in the filter. Or better yet, let us configure the filter to our choosing.

[scottwilkerson]

Talking this through a bit, we are thinking that a change maybe should be made in such a way that if the Host is down (whether in downtime or not) it should not show the services.

This would follow the logic that if the host is down, there is no need to notify on the services (notifications work this way...)...

What do you guys think?

[arnab.roy]

Absolutely agree scott, this was actually raised by me a long time back and was told that I would need a custom handler for this...

[CGraham]

This would be the most epic change to nagios since the check_laundry plugin that alerts me when the wash is complete.

Seriously though, I would love this....

[mguthrie]

We'll look at getting this added into the next release of XI.

[mguthrie]

Ok, so I think I was over-complicating this. The ability to see all unhandled problems on Up hosts already exists. If you access the "Open Service Problems" page it will only display Up hosts, and you can also build the filter by:
- accessing the Services page
- Click "Up" on the Host Status Summary
- Click "Unhandled" on the Service Status Summary

[CGraham]

Consider a software upgrade scenario. The server is up, but you've shut off the services to upgrade.

The issue is that a Host that is in Downtime is still considered "Up" (because it's pingable). And the services are still "Unhandled" because you don't have time to go through each of the 20 services and put them in downtime/ack them. So when you put a host in downtime for maintenance, your "Open Service Problems" page can get cluttered to the point of being unusable.

All that's needed is to add "Not In Downtime" to the HOST portion of the filter for this page. Or give us the ability to set the filter as we choose.