Bulk Modifications problems

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BanditBBS
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Bulk Modifications problems

Post by BanditBBS »

I created a new contact group and wanted to add to a bunch of services so I attempted to use the Bulk Modification tool to add contact group. I do it and when I hit save I get an error page:

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The connection was reset
         The connection to the server was reset while the page was loading.
I go into the host or service I was trying to add it to and the changes are there.
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scottwilkerson
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Re: Bulk Modifications problems

Post by scottwilkerson »

Can you look in the following file to see if you have any errors showing up to help debug this

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tail -f /var/log/httpd/error_log
thanks.
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BanditBBS
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Re: Bulk Modifications problems

Post by BanditBBS »

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[Wed Oct 24 13:53:27 2012] [notice] child pid 30909 exit signal Segmentation fault (11)
That is the line that showed up as I tried to perform the action.
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lmiltchev
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Re: Bulk Modifications problems

Post by lmiltchev »

What is the output of the following command?

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php -v
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mguthrie
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Re: Bulk Modifications problems

Post by mguthrie »

Did you get any sourcegaurdian errors when you upgraded?
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BanditBBS
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Re: Bulk Modifications problems

Post by BanditBBS »

lmiltchev wrote:What is the output of the following command?

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php -v
Here is the output:

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PHP 5.3.3 (cli) (built: Jun 25 2012 04:41:23)
Copyright (c) 1997-2010 The PHP Group
Zend Engine v2.3.0, Copyright (c) 1998-2010 Zend Technologies
Mike, no errors during upgrade. Was a pretty vanilla install that wasn't really being used, was waiting on 2012 to be released. in case you don't recall from my other posts, I do have my database offloaded and also running gearman, just in case either of those could be making this issue happen(doubt it is gearman).
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Re: Bulk Modifications problems

Post by mguthrie »

No we're suspicious it has to do with the sourceguardian encryption on one of the files on that component. I'm going to send you a raw version of this component to install so we can confirm if this is the issue...
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Re: Bulk Modifications problems

Post by BanditBBS »

mguthrie wrote:No we're suspicious it has to do with the sourceguardian encryption on one of the files on that component. I'm going to send you a raw version of this component to install so we can confirm if this is the issue...
Just install it using the component installation under admin?
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Re: Bulk Modifications problems

Post by BanditBBS »

I didn't feel like waiting for a reply :) This new version works as expected.
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Re: Bulk Modifications problems

Post by mguthrie »

Thanks for the update. We'll have to do some digging as for a solution on that. In the meantime go ahead and keep using that component. Individual components are still upgraded manually after the 2011-2012 update, so from here it won't get overwritten unless you manually reinstall the component yourself.
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