Nagios To Remedy Email integration

[lafargeuser]

How can move with Nagios to Remedy integration using Email.
whenever an incoming email is recieved by a specific email address the customized remedy workflow extracts the server name and project name from the email subject.
Server name = SMTP Server
Project = Windows Server
these values are then validated with the entries for server name and Project data stored in a staging form to get the Categorization Tier 1, Categorization Tier 1 & Categorization Tier 3 values.
Based on these Categorization values the incident will be created.An incident is created when "Server Down" string is passed in the subject and the same incident is resolved if "Server UP" string is passed.

How can i achieve this ?

[scottwilkerson]

Generally speaking I would recommend using a global event handler for this type of action instead of email...

http://library.nagios.com/library/produ ... t-handlers

If you were going to do this via email you would need to create libraries that are checking email boxes, and then processing results through a script you would have to create to perform the desired action...