Wiki/Knowledge Base/Comment

[jbirkett]

I'm sure someone has already thought of this and there may be an add-on for it. The thing is, if one exists I cant find it.
Im after an plugi-in/add-on that allows you to add comments to an alert. In other words have some kind of knowledge base for an all alert.

For Example:-

If an critical alert came up, you would click on an icon associated to the alert, this would then open a window that allows you to add/view comments/screenshots on how to resolve an issue. Similar to the KB part of MS SCOM product.
If an alert happens you dont need to ask around or open documents etc for the resolution....you can just click on an icon which takes you to a link with the resolution information readily available.

What do you think, I hope I've explained it well.

[slansing]

This feature is currently available in Nagios XI where you can add notes to Hosts/Services. I assume this is along the lines of what you requested? The upcoming Nagios Incident manager is also targeted towards this as it is a ticketing system based around Nagios and Nagios Fusion.

[jbirkett]

I see, so if I need that functionality I need to purchase Nagios XI, problem being theres no money in the budget for it.
Like always, need addtional functionality but no money to do it with.

Is there any other way to achieve this ?

[jsmurphy]

You could do this by setting up a wiki and then configuring the action_url field in your host/service templates...

So the action_url link would look something like:
http://my-wiki-server/$HOSTNAME$/$SERVICENAME$

This would probably be the easiest way to solve your problem.

[jbirkett]

Fantastic, that looks exactly what I'm after...just thinking out loud. Would the wiki link need to exist in the wiki firstly, or would it be clever enough to create a wiki page automatically on the information provided form the action_url link.

[slansing]

I should think it easiest to create the wiki page first, yes XI does have extra functionality which comes at a cost. But it's great to see you can meet your needs with core currently. Thanks for the input too jsmurphy!

[jsmurphy]

Fantastic, that looks exactly what I'm after...just thinking out loud. Would the wiki link need to exist in the wiki firstly, or would it be clever enough to create a wiki page automatically on the information provided form the action_url link.

That depends on the wiki, most will dynamically create the page and just tell you that there's no content. I know that Media wiki, Doku wiki and Twiki are all popular options... I actually think that the op5 nagios project uses doku as their knowledge aggregator.

I'm only really familiar with mediawiki personally which will automatically create the page.