helpdesk & ticketing

Support forum for Nagios Core, Nagios Plugins, NCPA, NRPE, NSCA, NDOUtils and more. Engage with the community of users including those using the open source solutions.
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guhaansuman
Posts: 2
Joined: Fri Nov 09, 2012 8:42 am

helpdesk & ticketing

Post by guhaansuman »

Nagios has been installed & running however , helpdesk & ticketing is yet to be integrated with Nagios. Can I have the step by step procedures for implementation of this
module . also , confirm which package needs to be installed to implement helpdesk & ticketing.

Thanks and Regards
Ansuman Guha
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slansing
Posts: 7698
Joined: Mon Apr 23, 2012 4:28 pm
Location: Travelling through time and space...

Re: helpdesk & ticketing

Post by slansing »

What software or plugin are you trying to integrate with Nagios?
IfzvWykj66
Posts: 1
Joined: Fri Nov 09, 2012 8:02 am

Nice document, but let me ask if almost everyone has somethi

Post by IfzvWykj66 »

Immediately following I originally commented I clicked the -Notify me when new feedback are added- checkbox and now each time a remark is added I get 4 emails with the identical comment. Is there any method you possibly can consider absent me from that service? Thanks!
guhaansuman
Posts: 2
Joined: Fri Nov 09, 2012 8:42 am

Re: helpdesk & ticketing

Post by guhaansuman »

which module will have to be installed for integrating helpdesk & ticketing with Nagios XI.
slansing
Posts: 7698
Joined: Mon Apr 23, 2012 4:28 pm
Location: Travelling through time and space...

Re: helpdesk & ticketing

Post by slansing »

Well it all depends on the software you are trying to use, if you are open to a different solution we are working towards releasing Nagios IM:

http://labs.nagios.com/2012/09/05/nagio ... blic-beta/
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