Service Group members are not displayed

[m_OO_m]

Hello there,

there is a suspicious service group, that is not shown in Nagios XI. We have managed to make it show this group by removing some members, but we could not point out, which element causes this phenomenon, we just removed members, until the remaining ones were displayed. I can only say, that we had to remove one more member every time %)

[mguthrie]

Can you give us a little more detail as to what you mean by a "suspicious" service group?

Check the service that has the warning in Nagios core. Look at the details and see if it's returning any plugin output that has any unusual character data.

We've identified a bug in the last week with some checks returning non-ASCII characters and the data causes issue with the XML, which in turn causes issue with table generation in XI. Check this backend data and see if there's an error in the XML.
http://<youraddress>/nagiosxi/backend/?cmd=getservicestatus

[mguthrie]

Take a look at this FAQ posting and see if this might be the issue you're facing.
http://support.nagios.com/wiki/index.ph ... No_Results

It's likely that this issue is the same cause of the service table filtering issue you'd posted in another thread.

[m_OO_m]

Can you give us a little more detail as to what you mean by a "suspicious" service group?

IMHO this is not the same bug. The problem, I had posted earlier, is in the interaction of summary dashlets and service / host lists. Here I am talking about the service group dashlet itself. Along with this group, we have others, all displaying correctly. This is the only service group, which does not display its services... At the same time, Nagios front end displays its members correctly. I have extra posted a picture of the Config Manager with member list, so you can see, that there are no strange names. You can also have the config file, if you like...

[m_OO_m]

I have found out, that this does might be the same XML problem. The return values of checks in this group contain specific german letters like ä or ö. After removing these letters from the plugin output the dashlet works correctly.

[mguthrie]

Glad you got it working ok. The code fix in the FAQ link posted above should allow for the special characters if you need them.