Notifications don't download to PDF

[ockmeyer]

I am trying to create a print-out of a list of certain notifications. When I click the "Download As PDF" link all I get is a blank report. Does anyone know how to get this working?

[abrist]

Do a running tail on the httpd error log and then click the download pdf link. Paste the log here in a code wrap:

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tail -f /var/log/httpd/error_log

[ockmeyer]

Here is what I get:

[Wed Jan 30 14:32:03 2013] [error] [client 100.100.100.100] PHP Notice: Undefined index: objectauthperms in /usr/local/nagiosxi/html/includes/dbauth.inc.php on line 358, referer: http://server.name/nagiosxi/reports/not ... records=25

[abrist]

What version of XI are you running?

[ockmeyer]

2012R1.3

[slansing]

Can you run the following and report the output back?:

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ll /usr/local/nagiosxi/html/includes/

[ockmeyer]

Here you go...

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[[email protected] ~]# ll /usr/local/nagiosxi/html/includes
total 1392
-rwxr-x---  1 nagios nagios   2882 Dec 10 15:25 auth.inc.php
-rwxr-x---  1 nagios nagios    838 Dec 10 15:25 common.inc.php
drwxr-x--- 53 nagios nagios   4096 Dec 13 08:23 components
-rwxr-x---  1 nagios nagios    857 Dec 10 15:25 components.inc.php
drwxr-x--- 53 nagios nagios   4096 Oct 31 12:23 configwizards
-rwxr-x---  1 nagios nagios    570 Dec 10 15:25 configwizards.inc.php
-rwxr-x---  1 nagios nagios  19786 Dec 10 15:25 constants.inc.php
-rwxr-x---  1 nagios nagios  24342 Dec 10 15:25 constants-nagioscore.inc.php
drwxr-x---  3 nagios nagios   4096 Oct 31 12:23 css
drwxr-x---  9 nagios nagios   4096 Oct 31 12:27 dashlets
-rwxr-x---  1 nagios nagios    620 Dec 10 15:25 dashlets.inc.php
-rwxr-x---  1 nagios nagios 123723 Dec 10 15:25 dbauth.inc.php
-rwxr-x---  1 nagios nagios  12586 Dec 10 15:25 db.inc.php
-rwxr-x---  1 nagios nagios  54487 Dec 10 15:25 dbl.inc.php
-rwxr-x---  1 nagios nagios    742 Dec 10 15:25 errors.inc.php
-rwxr-x---  1 nagios nagios     56 Dec 10 15:25 footer-child.inc.php
-rwxr-x---  1 nagios nagios   2364 Dec 10 15:25 footer.inc.php
drwxr-x---  5 nagios nagios   4096 Oct 31 12:23 fpdf
-rwxr-x---  1 nagios nagios    658 Dec 10 15:25 header-child.inc.php
-rwxr-x---  1 nagios nagios   6908 Dec 10 15:25 header.inc.php
drwxr-x---  3 nagios nagios   4096 Nov  9 10:01 js
drwxr-x---  3 nagios nagios   4096 Dec 10 15:25 lang
-rwxr-x---  1 nagios nagios    223 Dec 10 15:25 notificationmethods.inc.php
-rw-r-----  1 nagios nagios   9754 Dec 10 15:25 page-default-splash.php
-rwxr-x---  1 nagios nagios   1840 Dec 10 15:25 page-home-main.php
-rwxr-x---  1 nagios nagios   1264 Dec 10 15:25 page-home.php
-rwxr-x---  1 nagios nagios    644 Dec 10 15:25 page-missing.php
-rwxr-x---  1 nagios nagios  15482 Dec 10 15:25 pageparts.inc.php
drwxr-x---  2 nagios nagios   4096 Oct 31 12:23 phpmailer
drwxr-x---  2 nagios nagios   4096 Oct 31 12:23 themes
-rwxr-x---  1 nagios nagios   2624 Dec 10 15:25 utils-auditlog.inc.php
-rwxr-x---  1 nagios nagios  22615 Dec 10 15:25 utils-backend.inc.php
-rwxr-x---  1 nagios nagios   7490 Dec 10 15:25 utils-ccm.inc.php
-rwxr-x---  1 nagios nagios  15767 Dec 10 15:25 utils-commands.inc.php
-rwxr-x---  1 nagios nagios   1893 Dec 10 15:25 utils-components.inc.php
-rwxr-x---  1 nagios nagios   5164 Dec 10 15:25 utils-configwizards.inc.php
-rwxr-x---  1 nagios nagios  66091 Dec 10 15:25 utils-dashboards.inc.php
-rwxr-x---  1 nagios nagios  49207 Dec 10 15:25 utils-dashlets.inc.php
-rwxr-x---  1 nagios nagios   4123 Dec 10 15:25 utils-email.inc.php
-rwxr-x---  1 nagios nagios  10147 Dec 10 15:25 utils-events.inc.php
-rwxr-x---  1 nagios nagios   1626 Dec 10 15:25 utils-graphtemplates.inc.php
-rwxr-x---  1 nagios nagios  27363 Dec 10 15:25 utils.inc.php
-rwxr-x---  1 nagios nagios 214851 Dec 10 15:25 utilsl.inc.php
-rwxr-x---  1 nagios nagios   7487 Dec 10 15:25 utils-links.inc.php
-rwxr-x---  1 nagios nagios  62478 Dec 10 15:25 utils-menu.inc.php
-rwxr-x---  1 nagios nagios   8856 Dec 10 15:25 utils-metrics.inc.php
-rwxr-x---  1 nagios nagios   1560 Dec 10 15:25 utils-mibs.inc.php
-rwxr-x---  1 nagios nagios 103235 Dec 10 15:25 utils-nagioscore.inc.php
-rwxr-x---  1 nagios nagios   1704 Dec 10 15:25 utils-notificationmethods.inc.php
-rwxr-x---  1 nagios nagios  56011 Dec 10 15:25 utils-notifications.inc.php
-rwxr-x---  1 nagios nagios  28543 Dec 10 15:25 utils-objects.inc.php
-rwxr-x---  1 nagios nagios   2107 Dec 10 15:25 utils-perms.inc.php
-rwxr-x---  1 nagios nagios  33862 Dec 10 15:25 utils-reports.inc.php
-rw-r-----  1 nagios nagios   1235 Dec 10 15:25 utils-rss.inc.php
-rwxr-x---  1 nagios nagios   4708 Dec 10 15:25 utils-status.inc.php
-rwxr-x---  1 nagios nagios   2042 Dec 10 15:25 utils-systat.inc.php
-rwxr-x---  1 nagios nagios  10926 Dec 10 15:25 utils-tables.inc.php
-rwxr-x---  1 nagios nagios   1478 Dec 10 15:25 utils-themes.inc.php
-rwxr-x---  1 nagios nagios   2428 Dec 10 15:25 utils-tools.inc.php
-rwxr-x---  1 nagios nagios   3265 Dec 10 15:25 utils-updatecheck.inc.php
-rwxr-x---  1 nagios nagios  15759 Dec 10 15:25 utils-users.inc.php
-rwxr-x---  1 nagios nagios  17507 Dec 10 15:25 utils-views.inc.php
-rwxr-x---  1 nagios nagios   5294 Dec 10 15:25 utils-wizards.inc.php
-rwxr-x---  1 nagios nagios  16631 Dec 10 15:25 utilsx.inc.php
-rwxr-x---  1 nagios nagios  34014 Dec 10 15:25 utilsx-json.php
-rwxr-x---  1 nagios nagios   3375 Dec 10 15:25 utils-xmlauditlog.inc.php
-rwxr-x---  1 nagios nagios  30897 Dec 10 15:25 utils-xmlobjects.inc.php
-rwxr-x---  1 nagios nagios  28900 Dec 10 15:25 utils-xmlreports.inc.php
-rwxr-x---  1 nagios nagios  39634 Dec 10 15:25 utils-xmlstatus.inc.php
-rwxr-x---  1 nagios nagios   5523 Dec 10 15:25 utils-xmlsysstat.inc.php
-rwxr-x---  1 nagios nagios   1749 Dec 10 15:25 utils-xmlusers.inc.php

[lmiltchev]

Open your "/etc/php.ini" file in a text editor, and turn off display errors:

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display_errors = Off

Restart apache:

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service httpd restart

and try downloading the report as PDF again.

Hope this helps.

[ockmeyer]

The display_errors = Off was already set in /etc/php.ini

I restarted httpd again, but the pdf is still blank.

[lmiltchev]

Can you do a running tail on the apache error log one more time?

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tail -f /var/log/httpd/error_log &> debug.txt

then go to Reports, click on the PDF icon, when you see a blank screen, go back to the terminal, stop the tail by pressing Ctrl+C, and post the debug.txt file, that was generated.