Unable to receive alert notifications

[deepakitkar]

Hi - Newbie here

I added sendmail settings and tested with one email address which works perfectly. I have one user nagiosadmin and it has an email id. All alert notifications are currently being sent to this email id/user.
I wanted domain specific personnel should get alert notifications so I created 1 contact say ABC and added him to a contactgroup say Linux_Admin. In manage contact templates I selected generic-contact. Under Alert settings, I selected host/service notification enabled, timeperiods 24x7, all options, all notification commands etc.

But still the notification goes to the email address of nagiosadmin only and not to the Contacts. Any suggestions?

[gshergill]

Hi deepakitkar,

Looks like you haven't added the Contactgroups you created to a service yet.

If you go into CCM you can either select a service, servicegroup or service template and add the new contact/contactgroup in there (from Alert Settings).
Alternatively, add the service to the contact (but I think adding the contact to the service is easier)...

Hopefully this points you in the right direction.

Kind Regards,

Gary Shergill

[lmiltchev]

In addition, after you add your contactgroup to a service, I would recommend sending a custom notification in order to test if the contact will receive the alert:

Home->Service Detail->click on your service->Advanced tab->Send custom notification

[deepakitkar]

@gshergill, @lmiltchev - Thanks for your reply guys.
I had to add user first and then assigned the same in Contacts. This worked for me.

[slansing]

Great thanks for letting us know!