2012 R1.6 : apply configuration doesn't work

[Frédéric GRANAT]

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[root@nagiosxi libexec]# ls -l /usr/local/nagios/libexec/check_iftraffic3.pl
-rwxr-xr-x 1 nagios nagios 18663 Oct 25 12:28 /usr/local/nagios/libexec/check_iftraffic3.pl

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[root@nagiosxi libexec]# cat /etc/group| grep nag
nagios:x:500:apache,nagios
nagcmd:x:501:apache,nagios

[lmiltchev]

It's very strange that you can run this command successfully from the command line, but it fails when you test it in the CCM. Not all of the checks can be tested in CCM because of escaping issues, but this is not the case here. Very odd. Can you post the output of the following command?

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chage -l nagios

BTW, can you apply configuration successfully now?

[Frédéric GRANAT]

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[root@nagiosxi libexec]# chage -l nagios
Last password change                                    : Mar 14, 2013
Password expires                                        : never
Password inactive                                       : never
Account expires                                         : never
Minimum number of days between password change          : 0
Maximum number of days between password change          : 99999
Number of days of warning before password expires       : 7

BTW, can you apply configuration successfully now?
=> Yes

[scottwilkerson]

We might need you to send your latest configuration snapshot to [email protected] along with the name of this host/service and a copy of the /usr/local/nagios/libexec/check_iftraffic3.pl off of the server

[Frédéric GRANAT]

Hi,
Please find attached a copy of check-iftraffic3.pl

We might need you to send your latest configuration snapshot to [email protected]
=> How can I get my latest configuration ?

Rgds,

Frederic

[scottwilkerson]

Configure -> CCM -> Configuration Snapshots
click the disk icon on the newest item

Yes, please send to [email protected] with the name of the host/service

[Frédéric GRANAT]

Done but I received the following email :

Important Note:

Email support for Nagios XI is only available to customers with an
active support/maintenance plan. Your email was automatically
rejected because our system shows that you are not subscribed to a
support/maintenance plan.

Nagios XI Customers:

If you are a Nagios XI customer with an active support/maintenance
plan, please contact our sales team at [email protected] to gain access
to Nagios XI email support.

Purchasing Support:

You may obtain email support services for Nagios XI by purchasing or
renewing your support/maintenance subscription online at:

http://www.nagios.com/products/nagiosxi/pricing/buynow

[lmiltchev]

Please, contact our sales department at [email protected] to make sure you are currently on the support contact list. Thank you!