Upgrade to 2012 1.7 stops all email notifications

[aap]

Hi,

I have just upgraded to 2012 1.7 and all email alerts and notifications have stopped.

Please assist.

[lmiltchev]

This is strange - the upgrade shouldn't change anything in your notification settings... Are your notifications enabled globally?

Go to: Home->Monitoring Process->Process Info

and see if you have a green dot next to the "Notifications".

Also, see when the last notification was sent:

Home->Incident Management->Notifications

[aap]

Hi,

Thanks for your prompt reply.

Yes indeed there is a green dot and the notofications are showing on the notification screens. We are just not getting any emails.

Thanks

[lmiltchev]

What happens when you try to send a test email?

Click on the "nagiosadmin" in the upper right corner next to the "Logged in as", click on "Send Test Notifications" under the "Notification Options" menu on the left, and click on the "Send Test Notifications".

You can also see what is in the mail log:

Code: Select all

tail /var/log/maillog

[aap]

Hi,

I receive the test notification successfully. However, I still cannot receive any alerts and notifications. The tail of the log is below:

Apr 5 08:25:02 linapp20prdv postfix/pickup[15040]: 0770D22EBD: uid=0 from=<root>
Apr 5 08:25:02 linapp20prdv postfix/cleanup[2782]: 0770D22EBD: message-id=<[email protected]>
Apr 5 08:25:02 linapp20prdv postfix/qmgr[1700]: 0770D22EBD: from=<[email protected]>, size=2713, nrcpt=1 (queue active)
Apr 5 08:25:02 linapp20prdv postfix/local[2802]: 0770D22EBD: to=<[email protected]>, orig_to=<root>, relay=local, delay=0.33, delays=0.27/0.01/0/0.04, dsn=5.2.2, status=bounced (cannot update mailbox /var/mail/root for user root. error writing message: File too large)
Apr 5 08:25:02 linapp20prdv postfix/cleanup[2782]: 21EF322EC3: message-id=<[email protected]>
Apr 5 08:25:02 linapp20prdv postfix/bounce[2803]: 0770D22EBD: sender non-delivery notification: 21EF322EC3
Apr 5 08:25:02 linapp20prdv postfix/qmgr[1700]: 21EF322EC3: from=<>, size=4704, nrcpt=1 (queue active)
Apr 5 08:25:02 linapp20prdv postfix/qmgr[1700]: 0770D22EBD: removed
Apr 5 08:25:02 linapp20prdv postfix/local[2802]: 21EF322EC3: to=<[email protected]>, relay=local, delay=0.01, delays=0.01/0/0/0.01, dsn=5.2.2, status=bounced (cannot update mailbox /var/mail/root for user root. error writing message: File too large)
Apr 5 08:25:02 linapp20prdv postfix/qmgr[1700]: 21EF322EC3: removed

[aap]

Hi,

Any help is appreciated with this issue. I really cannot spot the problem. The notifications are being created but not generating an email.

This is a live system and impacting production minitoring.

Thanks.

[slansing]

Can you post the output of the following please:

Code: Select all

cat /etc/postfix/main.cf | grep mailbox_size

cat /etc/postfix/main.cf | grep message_size

cat /etc/postfix/main.cf | grep virtual_mail

And:

Code: Select all

/etc/init.d/postfix reload

For good measure.

[uidaho]

We are having the same problems, post upgrade. Fortunately, this is still on our POC box. Email notifications stopped after upgrading to 2012 1.7. We are running on RHEL6.

Oddly enough, emails to a pager address are working fine. However, emails to an email addresses are never getting to Postfix.

Here are some of the logs:

[root@nagios01 var]# grep NOTIF nagios.log
[1365198465] HOST NOTIFICATION: UnixTeam_Email;sys-ss-rhel5;DOWN;xi_host_notification_handler;CRITICAL - sys-ss-rhel5.its.uidaho.edu: rta nan, lost 100%
[1365198465] HOST NOTIFICATION: stephanyb;sys-ss-rhel5;DOWN;xi_host_notification_handler;CRITICAL - sys-ss-rhel5.its.uidaho.edu: rta nan, lost 100%
[1365198765] HOST NOTIFICATION: stephanyb_Escalation;sys-ss-rhel5;DOWN;xi_host_notification_handler;CRITICAL - sys-ss-rhel5.its.uidaho.edu: rta nan, lost 100%
[1365199365] HOST NOTIFICATION: stephanyb_Escalation;sys-ss-rhel5;DOWN;xi_host_notification_handler;CRITICAL - sys-ss-rhel5.its.uidaho.edu: rta nan, lost 100%
[1365199665] HOST NOTIFICATION: stephanyb_Escalation2;sys-ss-rhel5;DOWN;xi_host_notification_handler;CRITICAL - sys-ss-rhel5.its.uidaho.edu: rta nan, lost 100%

For that same time period, in /var/log/maillog

[root@nagios01 var]# tail /var/log/maillog
Apr 5 14:42:47 nagios01 postfix/qmgr[21579]: 3537D1FC67: from=<[email protected]>, size=1088, nrcpt=1 (queue active)
Apr 5 14:42:47 nagios01 postfix/smtp[1401]: 3537D1FC67: to=<[email protected]>, relay=smtpanon.uidaho.edu[129.101.177.56]:25, delay=0.09, delays=0.03/0.01/0/0.05, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> Queued mail for delivery)
Apr 5 14:42:47 nagios01 postfix/qmgr[21579]: 3537D1FC67: removed
Apr 5 14:47:47 nagios01 postfix/pickup[14049]: 6409A1FC67: uid=500 from=<[email protected]>
Apr 5 14:47:47 nagios01 postfix/cleanup[2793]: 6409A1FC67: message-id=<[email protected]>
Apr 5 14:47:47 nagios01 postfix/qmgr[21579]: 6409A1FC67: from=<[email protected]>, size=1088, nrcpt=1 (queue active)
Apr 5 14:47:47 nagios01 postfix/smtp[2795]: 6409A1FC67: to=<[email protected]>, relay=smtpanon.uidaho.edu[129.101.177.56]:25, delay=0.09, delays=0.02/0.01/0.02/0.04, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> Queued mail for delivery)
Apr 5 14:47:47 nagios01 postfix/qmgr[21579]: 6409A1FC67: removed
Apr 5 14:58:10 nagios01 postfix/postfix-script[5512]: refreshing the Postfix mail system
Apr 5 14:58:10 nagios01 postfix/master[21572]: reload -- version 2.6.6, configuration /etc/postfix
[root@nagios01 var]#

[aap]

Hi,

Output is below:

# the $virtual_mailbox_maps files.
# - destinations that match $virtual_mailbox_domains

Reloading postfix: [ OK ]


Still no email notifications. From the previous post, it looks like it is not an isolated issue.

Many thanks for your assistance.

[sreinhardt]

As slansing mentioned, could you please run the following commands. It would seem from your logs that nagios is sending alerts to postfix just fine, however they do not seem to be queuing or delivering properly.

slansing:
Can you post the output of the following please:

Code: Select all

    cat /etc/postfix/main.cf | grep mailbox_size
    cat /etc/postfix/main.cf | grep message_size
    cat /etc/postfix/main.cf | grep virtual_mail

And:

Code: Select all

    /etc/init.d/postfix reload