Escalation issues

[BanditBBS]

How about templates? Are any of these contacts inherited through a template? This is strange. I will have to ask a dev for the possible fringe cases. Are these contacts associated directly with an XI account? If so, are they admins or do they have the check box "Can see all hosts and services" checked?

1. No contact or contact group in templates
2. Two of the contact groups don't even exist in XI database, they are static configuration files. The only place the exist is in the escalation definition and the in the contact group escalation. They appear nowhere else in any other config file.
3. Yes, but they are just "User" level. They can't see every device either, just the ones the correspond to the escalation. There are many other devices they can not see, as planned.

[mguthrie]

Just to clarify, escalated contacts should be able to see the objects in both Core and XI if they are escalated contacts for them.

Do the object permissions match in both the Core UI and in Nagios XI?

Can you restart nagios and ndoutils to make sure everything resyncs correctly?

Code: Select all

service nagios stop
service ndo2db restart
service nagios start

[BanditBBS]

Just to clarify, escalated contacts should be able to see the objects in both Core and XI if they are escalated contacts for them.

Do the object permissions match in both the Core UI and in Nagios XI?

Can you restart nagios and ndoutils to make sure everything resyncs correctly?

Code: Select all

service nagios stop
service ndo2db restart
service nagios start

Ok, so they can see everything properly in XI and core now. I'm not sure if the restart of ndo2db did it or if I was just blind and seeing something wrong. I'm actually leaning toward me seeing it wrong.

However, the escalated contacts still can't see anything in the mobile interface. They can only see items in the mobile interface that they are setup as a contact or member of a contact group that is on the host/service.

[mguthrie]

Would you be willing to zip up and send us your objects.cache and status.dat files to [email protected]? With those I can just point my Nagios Mobile at those static files and see if the issue gets reproduced.

[BanditBBS]

Would you be willing to zip up and send us your objects.cache and status.dat files to [email protected]? With those I can just point my Nagios Mobile at those static files and see if the issue gets reproduced.

Sent

[mguthrie]

Cool. I've got it recreated on my test box. Currently digging away....

[mguthrie]

Hotfix posted to the Nagios Mobile forum. Let me know if it takes care of the issue!

http://support.nagios.com/forum/viewtop ... 482#p50482