Problem with Service Escaltion, alert notification

[thrivikramr]

I am using Nagios XI (2012R1.6) hosted on Centos6.x 64bit manual installation

I have 3 different servers in different host groups defined.

1. dba1.domain.com (host gruop is DBA)
/root , /opt, /backup
Ora_smon, ssh , Ping

2. webapp.domain.com (host group is webPS)
C: , D: ,E:
IIS admin, RESvc , PING

3. exchnage.domain.com (Host group is MSExchange)
C: , D:, M:
Dhcp, lanman server , PING

I have added a new Service Escalation for Systems-team and added host groups DBA, WebPS and MSExchange under Manage Host Groups.
In Manage Services, I have added /root, /opt, c:, M:, Ping, PING, Dhcp, Ora_smon.

First notification value is 1, Last notification value is 1 and Notification value is defined as 0 for this service escalation.

But I am unable to apply configuration and it is failing every time.

For My criteria, How do you want me to define service escalation so that it notifies exactly to one team.

[slansing]

Have you tried the Nagios XI 2012 Enterprise Edition? If you are, there is a very handy Escalation Wizard located in the CCM > Tools > Escalation Wizard page. I would recommend using this to set up your escalations. In addition I recommend reading this section of documentation to better understand escalation logic:

http://nagios.sourceforge.net/docs/3_0/ ... escalation

[thrivikramr]

I went through the doc, and I think I am still missing some thing.
I am using enterprise, and configuring notifications through Escalation wizard.

Here is my criteria, I am using Overlapping Escalation Ranges.

I have defined 2 service escalations for webserver http service,
1. when CRITICAL alert triggers it should notify nt-admins,noc and on-call-suppport (only 1 notification is enough)
2. or When WARNING alert triggers it should notify nt-admins,noc (only 1 notification is enough)
3. When alert is RECOVERED, it should notify nt-admins,noc.

define serviceescalation{
host_name webserver
service_description HTTP
first_notification 1
last_notification 1
notification_interval 0
contact_groups nt-admins,noc
Severity Range w,c,r
}

define serviceescalation{

host_name webserver
service_description HTTP
first_notification 1
last_notification 1
notification_interval 0
contact_groups on-call-support
Severity Range c
}

How will this be possible...!

[abrist]

What error do you receive when you "apply configuration"? You can get a more verbose output by going to the CCM --> Tools --> Write Config Files --> Click "Write" and then "Verify". Post the output here in code wraps.