Issue in Report generation facing slowness

[wiproltdwiv]

Hi Team,
We are facing slowness while generating reports in Nagios, and unable to export data in PDF format.
Please look into the issue.

Regards,

[scottwilkerson]

Can you be more specific?

Type of report
time period specified
quantity of hosts/services included in the report
define "slowness", is it seconds, minutes, hours?

What error do you get when trying to generate pdf?

What version of XI are you using?

[wiproltdwiv]

Hi, Please find the answers below and suggest.

Type of report : Availability report
time period specified : even for 24 hours
quantity of hosts/services included in the report : greater than 1000
define "slowness", is it seconds, minutes, hours? : minutes
Error while trying to generate in pdf : FPDF error: Not a PNG file: /tmp/availabilityipGGpw.png
Nagios Version : Nagios XI 2012R1.7

Regards..

[slansing]

Is this an error you are receiving from the web UI or from the Apache error log? Please run the following and post the output:

Also, be sure to run in them after you attempt to generate the report

tail /var/log/http/error_log

tail /var/log/http/access_log

cat /etc/php.ini | grep display_errors

Also, are you experiencing this with other reports? Have you tried to restart Apache and run the report again?

[wiproltdwiv]

Hi Team, As per the request i've attached the error report.

we are facing issue only in availability report.

[scottwilkerson]

From the command line on the XI Server, can you?

Code: Select all

ping 172.29.70.37

If not, the problem is because the Program URL in Admin -> Manage System Config must be reachable from the server itself.