Request was not processed in a timely manner

[arnab.roy]

Code: Select all

nagios    7223  7208  0 22:50 ?        00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/dbmaint.php > /usr/local/nagiosxi/var/dbmaint.log 2>&1
nagios    7227  7223  0 22:50 ?        00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/dbmaint.php
nagios    7228  7214  0 22:50 ?        00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/eventman.php > /usr/local/nagiosxi/var/eventman.log 2>&1
nagios    7230  7212  0 22:50 ?        00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/perfdataproc.php > /usr/local/nagiosxi/var/perfdataproc.log 2>&1
nagios    7231  7228  0 22:50 ?        00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/eventman.php
nagios    7232  7230  0 22:50 ?        00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/perfdataproc.php
nagios    7233  7213  0 22:50 ?        00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/feedproc.php > /usr/local/nagiosxi/var/feedproc.log 2>&1
nagios    7234  7233  0 22:50 ?        00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/feedproc.php
nagios    7235  7215  0 22:50 ?        00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/cmdsubsys.php > /usr/local/nagiosxi/var/cmdsubsys.log 2>&1
nagios    7236  7235  0 22:50 ?        00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/cmdsubsys.php
nagios    7237  7216  0 22:50 ?        00:00:00 /bin/sh -c /usr/bin/php -q /usr/local/nagiosxi/cron/sysstat.php > /usr/local/nagiosxi/var/sysstat.log 2>&1
nagios    7239  7237  0 22:50 ?        00:00:00 /usr/bin/php -q /usr/local/nagiosxi/cron/sysstat.php

[arnab.roy]

Hi Guys,

I don't want to rush you guys but unfortunately this is a production system. I have a VM snapshot from a couple of days ago, if we cant find a solution I would have to look at reverting back. Let me know what you think.

Many Thanks
Arnab

[slansing]

Can you open a ticket by emailing [email protected] ?

This way we can work with you a little closer, and possibly initiate a remote session at that point. Just let us know if you revert, because then it would make no sense for us to remote in to look around.

[arnab.roy]

Hi ,

We already have ticket on your otrs ticketing system. But nobody responded when I asked for remote support.


You will have to give me a time suitable to UK bst timezone

[slansing]

It looks like the ticket has been awaiting response from you, locking and moving to ticket.

[slansing]

Another note to add in here, please run the config permissions script after stopping your entire monitoring engine to see if it resolves this:

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service nagios stop
service ndo2db stop
service mysqld stop
service npcd stop
service postgresql stop
service httpd stop
service crond stop

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chmod +x /usr/local/nagiosxi/scripts/reset_config_perms.sh

/usr/local/nagiosxi/scripts/reset_config_perms.sh

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service nagios start
service ndo2db start
service mysqld start
service npcd start
service postgresql start
service httpd start
service crond start