Integration NagiosXI to OTRS & Puppet

[lafargeuser]

Hi,

I will be integrating NagiosXI to OTRS for autoticketing & Puppet for patch management. if anyone has done it before, or any link that can help me to proceed with.
Will be very helpful.

[slansing]

As far as OTRS goes, I'd take a look at this page for a start:

http://www.nagios.com/solutions/otrs-integration

[lafargeuser]

Are you refering this plugins.
Not sure which to use.

My Idea is to create ticket for critical alerts in OTRS.

http://exchange.nagios.org/directory/Ad ... eting/OTRS.

http://exchange.nagios.org/directory/Ad ... er/details

Do I need to have mail server setup for this ?
I am testing this on development environment.
Do I need to installed any free mail client such as Hmailserver ?

what are the prerequisites for integrating NagiosXI to OTRS ?

[slansing]

We could take a look at it but as there is no documentation available it will require trial and error to get up and running. I recommend you take a look at our Incident Manager product for ideas on how you could go about doing this by hand.