Scheduled PDF Reporting failing to generate

[KiwiBloke]

Hi,

I have configured a couple of Dashboards for Scheduled PDF Reporting. This seems like a good way of having a point in time archive of the system that we can distribute amongst our team and potentially clients to show the state of the system.

The dashboard I have has the following dashlets on it:

Host status Summary
Service Status Summary
Status Summary for all host groups
Monitoring Engine Event Queue
Available Updates
XI System Component Status

The dashobard renders fine on the screen when viewed interactively, but the scheduled report fails to generate. We either get no email, or we get an email very late with the following in the body:

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This scheduled report was automatically generated by Nagios XI and sent to you as requested by nagiosadmin (FNZ-Ultimo Nagios Admin).


************
ERROR: Failed to render URL 'http://localhost/nagiosxi/dashboards/dashboard.php?id=taiepps7&username=nagiosadmin&ticket=p3ekioo9' as '/usr/local/nagiosxi/tmp/scheduledreport-nagiosadmin-q0a02i-page.pdf'
************


You can directly access this report at:
http://pfsunagiosxi/nagiosxi/?xiwindow=http%3A%2F%2Fpfsunagiosxi%2Fnagiosxi%2Fdashboards%2Fdashboard.php%3Fid%3Dtaiepps7%23

Access Nagios XI at:
http://pfsunagiosxi/nagiosxi/

Hope you can advise if we should grab any logs for you or should we just reboot it as is.

Cheers,

KB.

[yancy]

KiwiBloke,

Can you post what version of NagiosXI you're using?

Thanks,

-Yancy

[KiwiBloke]

Doh!

Its Nagiosxi 2012R2.2 Enterprise virtual appliance (CentOS)

Cheers

C.

[scottwilkerson]

from the XI command line can you run the following and get output?

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curl "http://localhost/nagiosxi/dashboards/dashboard.php?id=taiepps7&username=nagiosadmin&ticket=p3ekioo9"

[KiwiBloke]

Hi,

Yes that command ran, i have output to a file which i have attached.

KB.

[scottwilkerson]

Can you also show these permissions

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ls -ld /usr/local/nagiosxi
ls -ld /usr/local/nagiosxi/tmp

Thanks

[KiwiBloke]

Hi,

Results as follows:

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[root@pfsunagiosxi ~]# ls -ld /usr/local/nagiosxi
drwxr-xr-x. 10 nagios nagios 4096 Jun  7  2012 /usr/local/nagiosxi
[root@pfsunagiosxi ~]# ls -ld /usr/local/nagiosxi/tmp
drwsrwsr-x. 2 nagios nagios 4096 Jul 29 08:37 /usr/local/nagiosxi/tmp
[root@pfsunagiosxi ~]#

Cheers,

KB

[lmiltchev]

What do you have in the "Program URL" and "External URL" fields under "System Settings" (Admin->Manage System Config)?

Run the following command and show the output:

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cat /etc/hosts

[KiwiBloke]

Hi,

Information as follows:

Program URL: http://pfsunagiosxi/nagiosxi/
External URL: http://pfsunagiosxi/nagiosxi/

Contents of /etc/hosts

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[root@pfsunagiosxi ~]# cat /etc/hosts
127.0.0.1       localhost.localdomain   localhost.localdomain   localhost4     localhost4.localdomain4  localhost       pfsunagiosxi
::1     localhost.localdomain   localhost.localdomain   localhost6      localhost6.localdomain6 localhost       pfsunagiosxi
[root@pfsunagiosxi ~]#

[scottwilkerson]

This is strange, can you post the following permissions

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ls -ld /usr/local/nagiosxi
ls -ld /usr/local/nagiosxi/tmp