Integration of nagiosXI and OTRS

[amanasteel]

Hi,

I have NagiosXI and OTRS running on two different servers and i want to automate help-desk ticketing (and acknowledgments too) based on host and service alerts.

It seems there's nobody who is successful in the above integration, in the recent past.

Appreciate any ideas or help regarding this.

Thanks in advance.

[mguthrie]

Currently there isn't anything in place that does this automatically. However, Nagios does allow for custom "action commands" and "event handlers" that can be defined for any host or service. If it's possible to write a script that submits a ticket to your ticketing software, then this could easily be achieved with an event handler.

[amanasteel]

Hi,

I do understand that most of the work/scripting is required at the OTRS side (Like filtering the received emails and taking the respective action), i wast just looking out for any OTRS-addon, etc., for NagiosXI(or NagiosXI addon for OTRS ) or any idea from anybody who has tried such an integration successfully.

Currently, we're monitoring 1000 services for 80 servers and we're around 10 engineers. It would be great to have the monitoring system and helpdesk system integrated.

Thanks,

[mguthrie]

Quoted from Admin:

We haven't used OTRS in-house, so we're not experts at this.

It looks like there might be some Nagios integration with OTRS. Most of the integration information I've found on Google appears to be designed for Nagios Core. That will still work with Nagios XI, but will require more work that a simple "upload this component and it should work" solution.

Check out the information at the URLs below and see if you think they would accomplish what you're looking for:

http://exchange.nagios.org/directory/Ad ... RS/details

http://lists.otrs.org/pipermail/dev/200 ... 00890.html