unable to activate new license

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srikanth.kallu
Posts: 243
Joined: Thu Jul 26, 2012 10:48 am

unable to activate new license

Post by srikanth.kallu »

Hi,

We have recently upgraded or Nagios to enterprise edition.

I received a new key and tried to activate it by Admin--> License Information --> and then entered my new license key

I am getting this error now.

Your license needs to be re-activated in order to access to certain features of Nagios XI. Activate your license now.
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
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Re: unable to activate new license

Post by scottwilkerson »

Being you have a new license, you just need to go through the activation process to activate the new license key
http://library.nagios.com/library/produ ... xi-license
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srikanth.kallu
Posts: 243
Joined: Thu Jul 26, 2012 10:48 am

Re: unable to activate new license

Post by srikanth.kallu »

It says invalid activation key, Do you want me to call the sales team for this ?

Thanks,
slansing
Posts: 7698
Joined: Mon Apr 23, 2012 4:28 pm
Location: Travelling through time and space...

Re: unable to activate new license

Post by slansing »

Yes could you call or email sales?:

[email protected]

They should be able to fix this up.
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