Notifications are not being sent to "Contact Groups"

[ecarrasq]

System Info

Linux Distribution and version?

*Linux version 2.6.18-348.16.1.el5PAE #1 SMP Wed Aug 21 04:49:45 EDT 2013 i686 i686 i386 GNU/Linux
CentOS release 5.7 (Final)


32 or 64bit?

32 bit

VMware Image or Manual Install of XI?

VMware Image

Are there specials configurations on your system, ie; is Gnome installed? Are you using a proxy? Are you using SSL?

Forced SSL on NagiosXi login web screen

Nagios Xi version: Nagios XI 2012R2.3

Issue:

Notifications are not being sent to "Contact Groups"

[sreinhardt]

Contact groups, are just logical groups that pull settings for individual contacts\users to mail to. Is this happening with all contact groups, some contacts within all groups, or some contacts within some groups? Are the contacts with issues contacts or users? What notification settings to do these contacts\users have set presently?

[ecarrasq]

Work was done on http://support.nagios.com/forum/viewtop ... 16&t=11957 which helped tremendously; However, a new problem emerged. Since Friday, nobody that was in a "Contact Group" has received notifications, only individual contacts.

Example:

Host: "SERVER01"
Contact: Admin55, Admin56, Admin57
Contact Group: Linux_Admins, Windows_Admins

Alert for host down = "SERVER01", notification WAS sent to the individual "Admin55, Admin56, Admin57", but not to the "Linux_Admins, Windows_Admins".

It has not only been to a particular "Contact Group", but to ALL Contact Groups.

[abrist]

Open up a ticket by sending an email to [email protected]
Send your profile zip with the email as well.