Issues with setting up alerting

[dbsaust]

Sorry crossed wires here, could you point me in the direction of any documentation you have on configuring pager alerts and using multiple email address on the contact page

Nagios.png

[rdedon]

Here are specific links for both notification and setting up contacts:

http://assets.nagios.com/downloads/nagi ... gement.php
http://assets.nagios.com/downloads/nagi ... ttings.php



The full manuals would just be:

http://assets.nagios.com/downloads/nagi ... nistrator/

http://assets.nagios.com/downloads/nagi ... ides/user/

Let us know if you are having issues with them and we will be glad to help!

[dbsaust]

I do need help, still looking for an answer in my last post??, I have already read through all of your documentation, but it does not go into any detail how to configure contacts, so alerts go to multiple addresses ie.

I want one alert to go to $CONTACTEMAIL$
whilst also sending to $CONTACTPAGER$
and another going to $CONTACTADDRESS1$
and another going to $CONTACTADDRESS2$

the help button states 'Depending on how you configure your notification commands' but i can not locate any reference to where i need to input these parameters?

[rdedon]

Okay, your setup is a bit more customized than the general documentation can provide help with.

-Log into CCM and go to Commands on the left.
-Go to page 5
-Edit xi_host_notification_handler
-in the command line field add another macro like --contactemail="$CONTACTEMAIL$"

[dbsaust]

Ok, thanks for confirming all this. It looks like i have been on the right track, yet alerting is still only going to user contact details and not to the contact contact details.

This might be a long post but i need to explain clearly the steps i have done to get this working. *FYI all these steps were performed using the front end web portal.

1) user created DanC with email address [email protected] Auth level = User (Read only access)
2) contacts updated to reflect the following

Code: Select all

define contact {
        contact_name                            DanC
        alias                                   Dan Carpenter
        host_notifications_enabled              1
        service_notifications_enabled           1
        host_notification_period                DanC_notification_times
        service_notification_period             DanC_notification_times
        host_notification_options               d,u,r,f,s
        service_notification_options            w,u,c,r,f,s
        host_notification_commands              xi_host_notification_handler
        service_notification_commands           xi_service_notification_handler
        email                                   [email protected]
        pager                                   [email protected]
        address1                                [email protected]
        address2                                [email protected]
        host_notifications_enabled              1
        service_notifications_enabled           1
        use                                     xi_contact_generic
        }

3) DanC_notification_times set to

Code: Select all

define timeperiod {
        timeperiod_name                         DanC_notification_times
        alias                                   Notification Times for DanC
        tuesday                                 00:00-24:00
        monday                                  00:00-24:00
        wednesday                               00:00-24:00
        thursday                                00:00-24:00
        friday                                  00:00-24:00
        saturday                                00:00-24:00
        sunday                                  00:00-24:00
        }

4) xi_host_notification_handler set to

Code: Select all

define command {
       command_name                             xi_host_notification_handler
       command_line                              /usr/bin/php /usr/local/nagiosxi/scripts/handle_nagioscore_notification.php --notification-type=host --contact="$CONTACTNAME$" --contactemail="$CONTACTEMAIL$" --contactemail="$CONTACTPAGER$" --contactemail="$CONTACTADDRESS1$" --contactemail=$"CONTACTADDRESS2$" --type=$NOTIFICATIONTYPE$ --escalated="$NOTIFICATIONISESCALATED$" --author="$NOTIFICATIONAUTHOR$" --comments="$NOTIFICATIONCOMMENT$" --host="$HOSTNAME$" --hostaddress="$HOSTADDRESS$" --hostalias="$HOSTALIAS$" --hoststate=$HOSTSTATE$ --hoststateid=$HOSTSTATEID$ --lasthoststate=$LASTHOSTSTATE$ --lasthoststateid=$LASTHOSTSTATEID$ --hoststatetype=$HOSTSTATETYPE$ --currentattempt=$HOSTATTEMPT$ --maxattempts=$MAXHOSTATTEMPTS$ --hosteventid=$HOSTEVENTID$ --hostproblemid=$HOSTPROBLEMID$ --hostoutput="$HOSTOUTPUT$" --longhostoutput="$LONGHOSTOUTPUT$" --datetime="$LONGDATETIME$"
}

5) Contact added to Infrastructure contact group

Code: Select all

define contactgroup {
        contactgroup_name                       Infrastructure
        alias                                   Infrastructure
        members                                 DanC
        }

6) Infrastructure contact group added to Host AAAATEST

Code: Select all

define host {
        host_name                       AAAATEST
        use                             xiwizard_windowsdesktop_host
        address                         10.215.193.143
        hostgroups                      Test
        max_check_attempts              1
        check_interval                  1
        retry_interval                  1
        contacts                        null
        contact_groups                  Infrastructure
        notification_interval           60
        notification_period             24x7
        first_notification_delay        0
        notification_options            d,u,r,f,s
        notifications_enabled           1
        icon_image                      windowsxp.png
        statusmap_image                 windowsxp.png
        _xiwizard                       windowsdesktop
        register                        1
        }

7) via portal go to Host Status Detail >> AAAATEST >>> Advanced >> Send Custom notification > *forced *Broadcast >> commit
Log file shows
Host Service Type Time Contact Notification Command Information
AAAATEST N/A CUSTOM (UP) 01-25-2011 12:10:45 DanC xi_host_notification_handler OK - 10.215.193.143: rta 35.069ms, lost 0%


8) Result
only one email received at [email protected]


Please if you have time to review all of this, can you see if something is wrong, because it all looks to me like it should work?

[mguthrie]

The contact definitions look right, but I think the issue is with the command definition. Bear with this as we're testing this ourselves. Most users use the XI email and SMS alerts through the user account settings. Try the following:

define command {
command_name xi_host_notification_handler
command_line /usr/bin/php /usr/local/nagiosxi/scripts/handle_nagioscore_notification.php --notification-type=host --contact="$CONTACTNAME$" --contactemail="$CONTACTEMAIL$" --contactpager="$CONTACTPAGER$" --contactaddress1="$CONTACTADDRESS1$" --contactaddress2=$"CONTACTADDRESS2$" --type=$NOTIFICATIONTYPE$ --escalated="$NOTIFICATIONISESCALATED$" --author="$NOTIFICATIONAUTHOR$" --comments="$NOTIFICATIONCOMMENT$" --host="$HOSTNAME$" --hostaddress="$HOSTADDRESS$" --hostalias="$HOSTALIAS$" --hoststate=$HOSTSTATE$ --hoststateid=$HOSTSTATEID$ --lasthoststate=$LASTHOSTSTATE$ --lasthoststateid=$LASTHOSTSTATEID$ --hoststatetype=$HOSTSTATETYPE$ --currentattempt=$HOSTATTEMPT$ --maxattempts=$MAXHOSTATTEMPTS$ --hosteventid=$HOSTEVENTID$ --hostproblemid=$HOSTPROBLEMID$ --hostoutput="$HOSTOUTPUT$" --longhostoutput="$LONGHOSTOUTPUT$" --datetime="$LONGDATETIME$"
}

[dbsaust]

Hi, i have corrected the code in the command as you have suggested, but still not notifications.

I would have also like to have used your SMS settings from the User management, but it appears to only cater for USA carrier's and we are based in NSW Australia.

I can't understand why such a basic customisation for using contacts is not working? Am I the only client to use Nagios contacts? surly not.

[mguthrie]

Ok, so after some discussion with our lead developer, it sounds like XI has essentially hijacked the contact/notification system in order to allow use of the user management features of XI and allow for things like SMS alerts and RSS notifications. What that means is that the fields we've been attempting to add addresses to are basically being ignored by the xi_notification_handler. My apologies for this, I just found this out myself.

I'll run a few tests and see if I can figure out a way around this for the multiple emails, for now, use what you can from the XI user management/notification preferences pages.

For the pager/SMS alerts, the new version of XI coming out within the next couple of days will allow you to define custom carriers for SMS alerts, so that should take care of the pager number.

[mguthrie]

I did run a test where I added the "notifiy-host-by-email" command in addition to the "xi_host_notification_handler" command, and I was able to get the notification to send to multiple addresses, as well as an SMS alert.

To recreate what I did:
-Create your contact in XI, enabled their notifications and notify by email settings in XI
-Go to the Core Config Manager and add the notifiy-host-by-email in addition to the xi_host_notification_handler
-Do the same with the service event commands as well if desired.
-Add your additional addresses to the email fields.
-For the SMS address use an email address field and format your address to it sends the SMS to your mobile carriers SMS gateway. Example: <number>@tmomail.net for T-Mobile.
- As I mentioned before:

For the pager/SMS alerts, the new version of XI coming out within the next couple of days will allow you to define custom carriers for SMS alerts, so that should take care of the pager number.

[dbsaust]

This has still not worked for me, could you advise if your commands looked like this

xi_host_notification_handler

Code: Select all

/usr/bin/php /usr/local/nagiosxi/scripts/handle_nagioscore_notification.php --notification-type=host --contact="$CONTACTNAME$" --contactemail="$CONTACTEMAIL$" --contactpager="$CONTACTPAGER$" --contactaddress1="$CONTACTADDRESS1$" --contactaddress2="$CONTACTADDRESS2$" --type=$NOTIFICATIONTYPE$ --escalated="$NOTIFICATIONISESCALATED$" --author="$NOTIFICATIONAUTHOR$" --comments="$NOTIFICATIONCOMMENT$" --host="$HOSTNAME$" --hostaddress="$HOSTADDRESS$" --hostalias="$HOSTALIAS$" --hoststate=$HOSTSTATE$ --hoststateid=$HOSTSTATEID$ --lasthoststate=$LASTHOSTSTATE$ --lasthoststateid=$LASTHOSTSTATEID$ --hoststatetype=$HOSTSTATETYPE$ --currentattempt=$HOSTATTEMPT$ --maxattempts=$MAXHOSTATTEMPTS$ --hosteventid=$HOSTEVENTID$ --hostproblemid=$HOSTPROBLEMID$ --hostoutput="$HOSTOUTPUT$" --longhostoutput="$LONGHOSTOUTPUT$" --datetime="$LONGDATETIME$"

notify-host-by-email

Code: Select all

/usr/bin/printf "%b" "***** Nagios Monitor XI Alert *****\n\nNotification Type: $NOTIFICATIONTYPE$\nHost: $HOSTNAME$\nState: $HOSTSTATE$\nAddress: $HOSTADDRESS$\nInfo: $HOSTOUTPUT$\n\nDate/Time: $LONGDATETIME$\n" | /bin/mail -s "** $NOTIFICATIONTYPE$ Host Alert: $HOSTNAME$ is $HOSTSTATE$ **" $CONTACTEMAIL$