Network Outage Widget Error

[JarrodHardy]

I just upgraded our instance to the latest 2009R1.4B and we are getting this error with the "Network Outage Widget". We are using the CentOS VMWare image that I upgraded from 1.3G to 1.4B.

Network Outages widget

Error: Unable to parse XML Output! Monitoring engine may be stopped.

I have found the following error showing up in "/var/log/httpd/error_log" everytime the Network Outage Widget tries to refresh the data.

/var/log/httpd/error_log

sh: /usr/local/nagios/sbin/outages-xml.cgi: No such file or directory

I looked for that cgi script, and it does notexist on my install.

[root@***** nagiosxi]# ls /usr/local/nagios/sbin/outages-xml.cgi
ls: /usr/local/nagios/sbin/outages-xml.cgi: No such file or directory

However I do see a cgi script called "outages.cgi".

[root@***** nagiosxi]# ls /usr/local/nagios/sbin/outages.cgi
/usr/local/nagios/sbin/outages.cgi

Is this the same exact file that is missing? If not, can I just grab it from a different download source on nagios.com to fix this?

Thanks,
Jarrod

[rdedon]

Hello,
it looks like this is a bug/error and we will have our lead developer take a look at this as I am not sure if that is the same file and would not want for you to have additional problems.

[admin]

We'll get this fixed in the next 2009 release. For the time being, you should be able to fix the problem by following these steps:

1. Enter the directory where the Nagios XI installer was unpacked. For example:

Code: Select all

cd /tmp/nagiosxi

2. Change to the nagioscore subcomponents sub-directory:

Code: Select all

cd subcomponents/nagioscore

3. Upgrade Nagios Core

Code: Select all

./upgrade

Give that a try and see if it fixes the problem.

[JarrodHardy]

This worked perfectly!

Thank you!
Jarrod

[rdedon]

Excellent, glad it is fixed. Do contact us if you have any additional issues or questions you may need answered.

Thank you

[lntinfo]

Hi,

I am getting same problem after updating the core....

We are using Nagios XI (unlimited licensed version) for our corporate monitoring. We have configured 650 hosts and 3000 services. Now I am facing a major problem from 12th March 2011 onwards, automatically system components are going to read. This is happening after upgraded from XI2009R1.4 to XI2009R1.4B. Pls. find the attachement for more information.


Pls. help at erliast.... or give me down grade procedure...


Thanks & Regards,
Sivakumar

[JarrodHardy]

I had an issue like this before, and found out that my cron jobs were not running...

Try connecting as Nagios --> "su - nagios"

Then look at the cronjobs --> "crontab -e"

You should see something like this:

Code: Select all

######################################
# Nagios XI Cron Jobs - Run as nagios
######################################
* * * * * /usr/bin/php -q /usr/local/nagiosxi/cron/sysstat.php > /usr/local/nagiosxi/var/sysstat.log 2>&1
* * * * * /usr/bin/php -q /usr/local/nagiosxi/cron/cmdsubsys.php > /usr/local/nagiosxi/var/cmdsubsys.log 2>&1
* * * * * /usr/bin/php -q /usr/local/nagiosxi/cron/eventman.php > /usr/local/nagiosxi/var/eventman.log 2>&1
* * * * * /usr/bin/php -q /usr/local/nagiosxi/cron/feedproc.php > /usr/local/nagiosxi/var/feedproc.log 2>&1
* * * * * /usr/bin/php -q /usr/local/nagiosxi/cron/nom.php > /usr/local/nagiosxi/var/nom.log 2>&1
* * * * * /usr/bin/php -q /usr/local/nagiosxi/cron/reportengine.php > /usr/local/nagiosxi/var/reportengine.log 2>&1
*/5 * * * * /usr/bin/php -q /usr/local/nagiosxi/cron/dbmaint.php > /usr/local/nagiosxi/var/dbmaint.log 2>&1
* * * * * /usr/bin/php -q /usr/local/nagiosxi/cron/cleaner.php > /usr/local/nagiosxi/var/cleaner.log 2>&1

If you have a blank crontab (like I did), then just add the jobs above... Adjust the directory locations if different on your system.

If you have all the crontab jobs running, then it is a different issue than I had.

Thanks,
Jarrod

[rdedon]

Thanks Jarrod!

[lntinfo]

Hi,

All Corntab job are running properly... I am facing problem after up graded from 2009R1.4 to 2009R1.4B

Regards,
Sivakumar

[rdedon]

Intinfo,
did you follow this procedure yet?

We'll get this fixed in the next 2009 release. For the time being, you should be able to fix the problem by following these steps:

1. Enter the directory where the Nagios XI installer was unpacked. For example:

Code: Select all

cd /tmp/nagiosxi

2. Change to the nagioscore subcomponents sub-directory:

Code: Select all

cd subcomponents/nagioscore

3. Upgrade Nagios Core

Code: Select all

./upgrade

If so, we can attempt other ways as well.

Give that a try and see if it fixes the problem.