Configuration Manager page blank

[lntyee]

Hi -
I upgraded to 2011R1 today and that went well. I then went to add some of the new wizards and now the main configuration page comes up blank and the manage wizards page no longer lists any wizards. My assumption is that one of them didn't install correctly and is causing the issue, but I'm not sure how to correct the problem. I was installing either the bbpmap or the hypermap. Any help is appriciated. Also, please note that I'm a novice in the command line arena, so if I need to get in there, I need very specific instrutions.

Thanks.
Kelly

[rdedon]

Lets first start off by just restarting the nagios service.
Log out of the Web Interface, then please clear the cache of your browser and then close it completely.
From the command line type this:

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service nagios restart

Open browser and attempt to navigate back to the Wizards page.

If this doesn't work , we will try some other things as well.

[lntyee]

Hi Thanks. I tried that and the wizards page still shows up as blank. The configuration manager page did have me log back in, but the 3 options still don't show up...

Thanks.

[rdedon]

Okay, looking at this more carefully you are trying to put "components" in as "wizards" which will cause this. We are going to need to remove the one(s) you put in that broke it.

I will need you to follow this path in a command line:

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cd /usr/local/nagiosxi/html/includes/configwizards

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ls

some reference to Hypermap or others should be there and will need to be removed (you will need to replace the "NAMEOFFILETOBEDELETED" with actual file name):

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rm -rf /usr/local/nagiosxi/html/includes/configwizards/"NAMEOFFILETOBEDELETED"

[lntyee]

Ok - I removed the 3 files I installed and now I get the options back on the Configuation Options page, but when I click on the configuration wizards link, it just brings me back to the configuration options page. I did restart the service and clear the cache.

Thanks.

[rdedon]

could you run this again as well:

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    service nagios restart

quite often it is highly recommended to restart the service after doing changes (especially deleting or adding).

[lntyee]

Hi - As I mentioned in my last post, I tried that already. Thanks.

[rdedon]

I am going to duplicate the issue on a test machine here tomorrow and document the steps to provide for you (or I could possibly remote into your machine as well with your approval). We have seen a similar issue but apparently is not working on your server there but want to have you fixed as quickly as possible.

[lntyee]

Hi. Thanks. Either way is fine. I work Sun-Thurs, so we can either meet up Mon or you can send the instructions and I can try it over the weekend and if it still doesn't work we can remote into the machine early next week. Thanks for your help.

Kelly

[rdedon]

That sounds great Kelly and I will touch base on here later today.