Configure Max_Check_Attempts for Passive Service?

[matt.uebel]

Right now it seems that all our passive services notify on the first critical check. Is it possible to have it instead enter a soft state for some number of checks?

[slansing]

Passive services are generally always hard states, and will notify immediately unless you specify a wait time in the host/service configuration. This would be done through Configure > CCM > Services > "Service Name" > Check Settings / Alert Settings.

[matt.uebel]

So suppose the passive check is running off a cron schedule of everything 3 minutes. Also suppose that the notify delay is set for 4 minutes.

Now, a critical check comes in, service goes into critical state but doesn't notify because it will wait 4 minutes. Now, 3 minutes later another check comes in, and this check is an OK result.

Will the service notify at the end of the 4 minutes? Or will it not notify because the service got an OK check within the wait time?

[sreinhardt]

Because the state change is altered back to OK it should not send the critical. It could however send a recovery as this is not a soft state, and all passive states are hard regardless of the delay.