Support Needed - XI Update

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
ancovington
Posts: 175
Joined: Fri Sep 13, 2013 1:32 pm

Re: Support Needed - XI Update

Post by ancovington »

I just submitted another email.
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: Support Needed - XI Update

Post by abrist »

PM sent.
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
ancovington
Posts: 175
Joined: Fri Sep 13, 2013 1:32 pm

Re: Support Needed - XI Update

Post by ancovington »

What happens now that I submit the email?
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: Support Needed - XI Update

Post by abrist »

You email did not go through. Did you get my pm?
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
ancovington
Posts: 175
Joined: Fri Sep 13, 2013 1:32 pm

Re: Support Needed - XI Update

Post by ancovington »

Yes, I also responded to the PM.
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: Support Needed - XI Update

Post by abrist »

We have not yet received the email.
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
ancovington
Posts: 175
Joined: Fri Sep 13, 2013 1:32 pm

Re: Support Needed - XI Update

Post by ancovington »

I just resent the email:

From: Covington, Ashley
Sent: Monday, December 16, 2013 1:11 PM
To: [email protected]; Covington, Ashley
Subject: Nagios Support

Good afternoon,

This is Ashley Covington from Baltimore City Public Schools. We have bought Nagios Xi and we are currently experiencing some issues with setup. A tech from the support forum advised that we create a ticket in order to start a remote session. We have create added our Vcenter to Nagios, but it will not connect to the server for the Storage information. Could you please assist?
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: Support Needed - XI Update

Post by abrist »

We are checking the mail server as we speak.
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
ancovington
Posts: 175
Joined: Fri Sep 13, 2013 1:32 pm

Re: Support Needed - XI Update

Post by ancovington »

Were you able to find the messages?
slansing
Posts: 7698
Joined: Mon Apr 23, 2012 4:28 pm
Location: Travelling through time and space...

Re: Support Needed - XI Update

Post by slansing »

It does not look like we have received anything from your domain, whether it was bounced back or not. Are you sure you are able to email our address from within your environment? Something on your end or in between is likely blocking.
Locked