Receiving Notifications During Recurring Downtime

[lonnie.thomas]

We've been running NagiosXI for about 5 months now. We have recurring downtime set up on specific monitored services that get stopped during the night for backups. Two days ago, we started receiving alert notifications during the downtimes. Nothing has changed. I've modified the duration of the downtimes to cover a larger amount of time, thinking there might be a time change issue, based on the Daylight Saving Time change a couple of weeks ago. Although I'm sure we would have seen the problem sooner than two days ago. This had no effect.

I also created a new downtime and triggered a critical alert to test and received the notification. This issue covers all existing downtimes and newly created ones. The time on the Nagios server is correct. The time stamp on the e-mail notification falls within the downtime.

Any ideas?

[rdedon]

Could you check "Scheduled Downtime" and see if anything looks odd there? I am currently trying to trace what might be a bug with a couple other people:
http://support.nagios.com/forum/viewtop ... 8294#p8294

[lonnie.thomas]

I did notice this morning that my date/time information is wrong, when viewed on the web interface. My last checked and next check status show about 54 hours into the future. However, when I log onto the Nagios XI server (we're running the server on the VMplayer, hosted on a Windows 2003 server) and check the date, it looks fine. The Windows server is correct as well. Not sure where the time is coming from. As for the Scheduled Service Downtimes, they all reflect the future date, in this case the next one will start at 21:55:00 on 04-02-2011, which should be today at 9:55 PM EDT.

[lonnie.thomas]

Something else I just noticed. I can not Disable notification on services. I tried to disable notifications to prevent the 100 or so notifications that would be generated when the backups run. When I hit Disable notifications, it says Submitting command, the displays Command processed successfully. However, the Quick Actions options still include Disable notifications, vs Enable notifications and I don't see the icon associated with disabled notifications against the service. Not sure if this helps or just adds to the problem.

Also, since this appears to be the same as the other string you're working under, would you like me to just report in that one to keep things simple?

[rdedon]

Also, since this appears to be the same as the other string you're working under, would you like me to just report in that one to keep things simple?

That would be great as it will be more efficient this way.

Thanks!

[rdedon]

Could you check the following:

The other possible cause of this is that the XI server's time is out of sync with the web browser. Try the following:

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 yum install ntp

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 ntpdate time.nist.gov

If that still doesn't fix the error, then you may have to specify your timezone in your /etc/php.ini file. Newer releases of PHP require this setting for your server to reflect the correct system time and timezone. To change this setting, edit the /etc/php.ini file with the following line:

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 date.timezone = Etc/GMT-13

Change the timezone to match your location. These zones are listed at the following URL. PHP Timezones After changing the setting, restart your apache server:

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 service httpd restart

[lonnie.thomas]

I will post further information on this subject in the other string.

[rdedon]

Sounds good, thank you.