Recoveries notifications on warning not sent

[yann.fertat]

Hi

I am having an issue with the notifications on some services: after a warning, the recovery notification is not sent.

Here are the relevant parts of my configuration:

Code: Select all

# nagios.cfg
log_notifications=1
enable_notifications=1

# generic-service
define service{
        name                            generic-service
        [...]
        notification_options            w,u,c,r
        notification_interval           120
        notification_period             24x7
        [...]
        }

# service definition
define service{
    use                                  generic-service
    host_name                       my_host
    service_description           my_service
    check_command               mycheck!params
    contact_groups                 my_contact
}

Here is what I see under the notification panel in Nagios:

Code: Select all

my_host my_service      WARNING 12-17-2013 12:40:54     my_contact      notify-by-email WARNING: Last mail 60 60 minutes SLA

And the alert history:

Code: Select all

December 17, 2013 13:00

Service Ok[12-17-2013 13:10:53] SERVICE ALERT: my_host;my_service;OK;HARD;3;OK: No critical service, Last mail 0 minutes, HTTP OK, Ndo is up to date 1 > 3600 seconds SLA

December 17, 2013 12:00

Service Warning[12-17-2013 12:40:53] SERVICE ALERT: my_host;my_service;WARNING;HARD;3;WARNING: Last mail 60 > 60 minutes SLA
Service Warning[12-17-2013 12:39:53] SERVICE ALERT: my_host;my_service;WARNING;SOFT;2;WARNING: Last mail 60 > 60 minutes SLA
Service Warning[12-17-2013 12:38:53] SERVICE ALERT: my_host;my_service;WARNING;SOFT;1;WARNING: Last mail 60 > 60 minutes SLA

I'm using Nagios 3.4.4

Do you know if there is another option that could prevent some notifications from being sent?
I searched the changelog for newer versions, but I couldn't find anything about that kind of problem.

Any help will be greatly appreciated!

[sreinhardt]

Could you post the contact configuration as well please, feel free to remove the mail address.

[yann.fertat]

Thanks for you quick answer, I think this led me to something:

The contact is in fact a contact group, here is the configuration:

Code: Select all

define contactgroup{
        contactgroup_name       my_group
        members                      contactA, contactB
        }

define contact{
       contact_name                    contactA
       service_notification_period     24x7
       host_notification_period        24x7
       service_notification_options    c,r
       host_notification_options       d,u,r
       service_notification_commands   notify-by-alertit,notify-by-rss
       host_notification_commands      host-notify-by-alertit,host-notify-by-rss
       email                          ...
       }

define contact{
       contact_name                    contactB
       service_notification_period     24x7
       host_notification_period        24x7
       service_notification_options  w,u
       host_notification_options  n
       service_notification_commands   notify-by-email,notify-by-rss
       host_notification_commands      host-notify-by-email,host-notify-by-rss
       email                           ...
        }

As you can see, I think I'm missing something here!

- Does the contact definition override the service definition?
- Does a notification for warning recovery get sent if I have "c,r" ? Or only critical recoveries will get sent in that case?

Anyway, thank for your answer, I think the misconfiguration lies here!

I will perform some tests on monday and update this post as soon as I found the culprit!

[slansing]

No you will only be notified for the notification options you specified. Your contact definition does not have anything that would override a service, but it does use all the options you defined in it.