Procedures for operators

[test541]

Hello,
I haven't found any solution for my case in Nagios XI documentation.
When the event comes to Operation Center, the people should do some activities (based on problem type, source etc.) to resolve it.
The activities are described in procedures for comming events - they are text documents.
How to provide the content for the operators?

For example: Disk D: on machine server1 is 90% of its capacity, an event comes to Nagios, then a human can see it, next it can display the procedure saying "Delete files in d:\temp on machine server1".

How to implement that functionality in Nagios.
The operation procedures can be:
-hosted in Nagios as additional custom field for host/service, OR better
-hosted on external machine (eg. SharePoint server where they already exist) and linked to specific Nagios service as service-procedure_link correlation in connected script/trigger/something else...

Do you know any out-of-the-box plugins or other software for Operation Center work procedures in Nagios

Thank you.

[tmcdonald]

Within Nagios there are the Notes and Notes URL sections. Notes will just contain a string, while Notes URL will link to another document. You could link to your procedures based on service type. If you are looking to get a bit of automation into the mix, you can look into event handlers.

[test541]

Thank you for your answer.
I'll check how to use URL macros, but I think there's no simple method to show such "procedure link" for operators.
I'd like to provide the link in simple way (without getting inside the failed service) for example from "Operation Screen", "Operations Center" or "All Service Problems".
Is there a simple way to do that? Maybe I can add column with the URL?

[scottwilkerson]

For "Operation Screen", "Operations Center" you certainly could modify the component to contain the additional column.. One thing to note would be that you would not want to upgrade the component once you customize it as it would overwrite your changes...

If you would liek assistance with these changes, you could contact [email protected] for a quote for the custom development.