is that what you are saying ? FYI if i click on Remove ACK then it will sent me again email. (see image). it is the same service which i posted here earlier it is still in criticalI don't believe that you really can remove an ACK from a problem once it has been ack'd and cause messages to send out again.
what will happen in below scenario ..??Switching between warning, critical, and unknown without a recovery to OK, will not cause any change in length down, retry checks, or notifications. They are all considered a down state and will stay keep most of the same settings and flags, only switching to OK will reset them.
OK state email sent
WARNING state email sent and ACK with stick session(which is by default) and persistent comment
CRITICAL state email sent and ACK with stick session(which is by default) and persistent comment
in above case if
1. the service goes to warning from Critical will it send email again
2. if the services recovers to OK and then again it goes to Warning will it send email