Reports not working

[johndoe]

No matter where i go on the "Reports" tab nagios just hangs there loading the page, i can then no longer access nagios, however if i open another browser session I am able to continue using nagios (that is, until i click the reports tab again)...

On "Admin" > "XI System Component Status" they are all green including the "Report Engine"...

This is not something that just happened.. been like this for quite some time...

[slansing]

Do you recall when, or on what version this started to happen? Any changes that were done?

[johndoe]

unfortunately can't tell you exactly when it was as it was a low priority issue for as at the time, i'l guessing 2-3 updates ago which we do relatively timely with your releases...

Any ideas how to fix it/start debugging it at all?

[lmiltchev]

Do you have the correct URL in the "Program URL" and/or "External URL" textboxes (Admin->Manage System Config)?

Click on the Reports, and when the page "hangs", run the following command in the CLI and show us the output in code wraps:

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tail -100 /var/log/httpd/error_log

[johndoe]

Only errors i see there are related to my other issue i have here: http://support.nagios.com/forum/viewtop ... =6&t=25796

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[Wed Feb 26 21:07:02 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:02 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:02 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:02 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:23 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:23 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:23 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:23 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:23 2014] [error] [client ::1] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260
[Wed Feb 26 21:07:23 2014] [error] [client ::1] 

[johndoe]

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[Wed Feb 26 21:14:31 2014] [error] [client XXXXx] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260, referer: https://XXXXX/nagiosxi/dashboards/dashboard.php?id=7a56ne

[lmiltchev]

What do you have in the "Program URL" and/or "External URL"? Are you using SSL?

[johndoe]

What do you have in the "Program URL" and/or "External URL"? Are you using SSL?

Program URL (where XXX is an IP address): https://XXX.XXX.XXX.XXX/nagiosxi/
External URL: empty
Using SSL: Yes

[lmiltchev]

Run the following commands, and show us the output (hide sensitive info):

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grep -i use_https /usr/local/nagiosxi/html/config.inc.php
grep -i ssl /etc/httpd/conf/httpd.conf
grep -i ssl /etc/httpd/conf.d/nagiosxi.conf

Also, go to the CCM->Config Manager Admin->Config Manager Settings, and make sure you have "https" selected from the "Server protocol" drop-down menu.

[johndoe]

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# grep -i use_https /usr/local/nagiosxi/html/config.inc.php
$cfg['use_https']=true;  // determines whether cron jobs and other scripts will force the use of HTTPS instead of HTTP

Probably something wrong on this second one as only comments are shown?

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# grep -i ssl /etc/httpd/conf/httpd.conf
# (e.g. :80) if mod_ssl is being used, due to the nature of the
# SSL protocol.

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# grep -i ssl /etc/httpd/conf.d/nagiosxi.conf
  SSLRequireSSL

I ensured also I had "https" selected from the "Server protocol" drop-down menu.

The errors are still showing (of course since nothing was changed) such as:

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[Tue Mar 04 13:12:00 2014] [error] [client XXXX] PHP Strict Standards:  Only variables should be assigned by reference in /usr/local/nagiosxi/html/includes/db.inc.php on line 260, referer: https://XXXX/nagiosxi/reports/