Lowercase/Uppercase Issue with SNMP Translation

[aap]

Hi,

I have an issue where our Nagios XI server receives SNMP traps, translates them but does not send that associated notification to the reciepients. This has been working prior to now without any issues

We are running Version 2012R2.7.

The translated messages are displayed in the /var/log/snmptt/snmptt.log file. I have restarted the services and also eventually restarted the server but the problem still persists.

All other notifications are working fine. Critical and warning Service alerts are sent correctly. Issue only exists with SNMP traps.

In the Event Log, I see the following message:

Warning: Passive check result was received for service 'SNMP Traps' on host 'hostname.xxx.xxx', but the host could not be found! - even though the host is there. Our hostnames are in uppercase and it now seems that the trap translation only comes up in lowercas as I can see them in the Unconfigured objects. If I add the SNMP Trap components back into the database via Unconfigured Objects, then there is a duplication in the database.

I have renamed a couple of hosts to lowercase and the traps get delivered without any problems.

Question is how do I resolve this without having to re-configure all Nagios hosts to lowercase? Alternatively, what do I need to do to revert the translation back to how things were working before.

Thanks for your help.

[sreinhardt]

Is this the same issue as here: http://support.nagios.com/forum/viewtop ... 372#p90372

[aap]

Hi,

Apologies. Please close this ticket.