error during fresh Nagios Xi install

[MichielvM]

Hello All,

I wonder if anyone can help me. I'm building a new Nagios Xi server form scratch.
The install script conked out on installing subcomponents.
I got this part from the install.log:

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It appears as though Ajaxterm is already configured, so we'll skip that step.
Subcomponent 'ajaxterm' installed OK
--2014-03-24 13:37:47--  http://assets.nagios.com/downloads/nagiosxi/components/wkhtmltopdf-0.10.0_rc2-static-amd64.tar.bz2
Connecting to [IPADRESS]:3128... failed: Connection refused.
Traceback (most recent call last):
  File "./install", line 25, in <module>
    tarname = tarfile.open( wkversion , 'r:bz2' )
  File "/usr/lib64/python2.6/tarfile.py", line 1670, in open
    return func(name, filemode, fileobj, **kwargs)
  File "/usr/lib64/python2.6/tarfile.py", line 1741, in bz2open
    fileobj = bz2.BZ2File(name, mode, compresslevel=compresslevel)
IOError: [Errno 2] No such file or directory: 'wkhtmltopdf-0.10.0_rc2-static-amd64.tar.bz2'
ERROR: Subcomponent 'wkhtml' installation failed - exiting.
Subcomponents installation failed - exiting
RESULT=1

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './A-subcomponents'

We use Squid as a proxy server. I changed the squidport from 443 to 3128, same result.
I disabled the squid proxy altogether (relying on customer firewall) That seemed to do the trick. Now the wkhtmltopdf package installed correctly.
Only to have the nagios install script exit with this:

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ERROR: PostgresQL not running - exiting.
ERROR: Nagios XI database was not setup properly - exiting.

I found a post about the postgresql error and decided to start the service manually and try again.
This time it worked. I'm out of the woods but into the dark as to why this happened.
It was a fresh install on a VM machine.
Any clues?

[lmiltchev]

Most probably these errors were caused by the use of proxy.

We do not officially support Nagios XI when you install and use proxy software...

You can use some "workarounds" in the future if you need to - please, read our FAQ wiki page, regarding proxies here:

http://support.nagios.com/wiki/index.ph ... th_Proxies