NAGIOS XI install issues

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Constance
Posts: 22
Joined: Thu Mar 27, 2014 11:34 am

Re: NAGIOS XI install issues

Post by Constance »

Hi lmiltchev,
Your right - I had followed some instructions I found online for adding a channel via command line and seriously thought (optional) had been added successfully, but I see now it wasn't.
So after more searching....this time on the RedHat site I came across instructions for adding the channel to a system via the RedHat website (https://access.redhat.com/site/solutions/11312).

After adding it - I re-ran the ./fullinstall command and at the very end received this new error:

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './E-importnagiosql'


I've re-attached the newly filled installed.log to this post.

Constance
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abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: NAGIOS XI install issues

Post by abrist »

Location: https://mydsccas.daltonstate.edunagiosql/index.php [following]
--2014-03-31 15:07:42-- https://mydsccas.daltonstate.edunagiosql/index.php
Resolving mydsccas.daltonstate.edunagiosql... failed: Name or service not known.
wget: unable to resolve host address “mydsccas.daltonstate.edunagiosql”
NAGIOSQL LOGIN FAILED!
It looks like you have named this host:

Code: Select all

mydsccas.daltonstate.edunagiosql
Is that name configured in /etc/hosts?

Code: Select all

cat /etc/hosts
Can the Server ping itself by name?

Code: Select all

ping mydsccas.daltonstate.edunagiosql
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Constance
Posts: 22
Joined: Thu Mar 27, 2014 11:34 am

Re: NAGIOS XI install issues

Post by Constance »

Hi abrist,

That used to be the name of the server before I redid the server and it never had the (nagiosql) part at the end.
The new name - which appears instead of the other in the etc/hosts file is: istation.daltonstate.edu

cat /etc/hosts:
"@istation etc]$ cat /etc/hosts
127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
10.4.10.112 istation.daltonstate.edu istation"


Also, yes I can ping istation.daltonstate.edu and get replies:

"istation etc]$ ping istation.daltonstate.edu
PING istation.daltonstate.edu (10.4.10.112) 56(84) bytes of data.
64 bytes from istation.daltonstate.edu (10.4.10.112): icmp_seq=1 ttl=64 time=0.065 ms
64 bytes from istation.daltonstate.edu (10.4.10.112): icmp_seq=2 ttl=64 time=0.035 ms
64 bytes from istation.daltonstate.edu (10.4.10.112): icmp_seq=3 ttl=64 time=0.055 ms
64 bytes from istation.daltonstate.edu (10.4.10.112): icmp_seq=4 ttl=64 time=0.052 ms"
scottwilkerson
DevOps Engineer
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Location: Nagios Enterprises
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Re: NAGIOS XI install issues

Post by scottwilkerson »

Actually, the error output looks like you have some httpd redirect setup to redirect request to localhost to https://mydsccas.daltonstate.edu

This would need to be removed...
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Constance
Posts: 22
Joined: Thu Mar 27, 2014 11:34 am

Re: NAGIOS XI install issues

Post by Constance »

I've modified the redirect and am still getting this new error message.
I really appreciate everyone's help and time on troubleshooting. I'm going to remove everything and build the server from scratch again and will hopefully have better luck during round 2.

I'll definitely come back to this forum topic and post the results.

Thanks again!

Constance
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: NAGIOS XI install issues

Post by tmcdonald »

Sounds good. We'll keep this open, but please do not reply until you have tested on round 2.
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