Creating user accounts for different support units

[mguthrie]

Can you verify that the Core Config Manager is seeing the contact for that host?

Go to Core Config Manager->Hosts->Modify(yourhost) ->Alert Setting

Check to see if that user is among the list of "Selected" contacts.

I still haven't been able to recreate what you're experiencing on this end. We did have issues with notifications settings not syncing up in versions previous to 1.3E, but I haven't seen this particular issue before.

Can I have you answer the following questions so we can narrow down where the problem might be?

1. Try creating a new host, as well as a new contact. Assign that contact to that host using the steps previously described. Are your results the same?

2. Just to verify, is the contact able to see the host correctly in Nagios Core?

3. Do you have any modifications to the default authentication that XI uses?

4. Can you send a screenshot of the "Host Details" page logged in as the contact you created for the specific host?

[TSCAdmin]

Sorry for the delayed response.

Here is an example host duk1vsr0033's alert settings

ss1.PNG

Here are the settings for user tscwindows (but if I select "Can see all hosts and services" I could see all the hosts (Windows, Linux etc.) in Nagios XI UI as tscwindows.)

ss2.PNG

Below is what I get when I log on to Nagios XI UI as tscwindows

ss3.PNG

[TSCAdmin]

But when I login to nagios core I am able to see all the Windows hosts that have tscwindows as a contact

ss4.PNG

We haven't made any changes to the authetication that XI uses.

Is there something missing?

P.S. It seems that we can't attach more than 3 images in a post so posting a multi-part message.

Thanks in advance

[rdedon]

Okay a few things:
-Did you create the Contact account first or the User?
-Could you post (or private message) the file from /usr/local/nagios/etc/contacts.cfg?



Thank you.

[TSCAdmin]

To answer your first question: I logged in as nagiosadmin (an account with admin privileges) -> Admin -> Manage Users -> Add new user

While creating the user I also selected "Create as Monitoring Contact".

I am sending you contacts.cfg as a PM.

I appreciate your help.

[rdedon]

Here is a good reference for users and contacts in the Administrator manual:
http://assets.nagios.com/downloads/nagi ... ntacts.pdf

One method is adding the contact per host (or service) as in the following example:

contact.jpg

[TSCAdmin]

Thank you for taking time to post this but this does not help.

I believe I have already mentioned that the user is already defined in the contacts directive for each Windows server. Would it be possible for you to read my first post again?

Could you please share how can we get the higher level support for Nagios XI?

[mguthrie]

I'll run some tests and see if I can recreate your issue. So far the tests on our end have worked as they're "supposed" to. If I can't recreate the issue, would you be open to a remote session sometime early next week?

Also, this thread appears to span several releases. What version are you currently using?

[mguthrie]

I did attempt the process again using XI2011R1.2, and I was able to get the multi-tenancy viewing to work correctly with the steps previously described. Send me an email or a PM with some times that you might be available next week for a remote session (if that interests you). For whatever reason I'm not able to recreate your issue.

The only other possibility I can think of would be if somehow your server spawned a 2nd instance of nagios, just to be sure, run:

Code: Select all

killall -9 nagios
service nagios start

[TSCAdmin]

I'll run some tests and see if I can recreate your issue. So far the tests on our end have worked as they're "supposed" to. If I can't recreate the issue, would you be open to a remote session sometime early next week?

Also, this thread appears to span several releases. What version are you currently using?

Sure mguthrie, I would appreciate your support.

Would it be possible for you to do this early next week?

Are there any chances that you would be able to work on http://support.nagios.com/forum/viewtop ... =16&t=1797 during the same session?

Do I need to send an e-mail of a PM would suffice for date, time and means for remote support next week?

Meanwhile could you share a sample of your contacts.cfg, contactgroups.cfg, any host config and hostgroup config which I could match against my config and give it a try myself? Thanks