SNMP Traps alerts not received

[Valouch312]

Hi all !
I've a problem with SNMP Traps alerts in Nagios Xi...
Traps status in Nagios Xi work fine. I can see the status change of SNMP Traps in the Web Interface of Nagios Xi but I don't receive mail alerts...

In '/var/log/messages'
nagios: SERVICE ALERT: nd_it_8000gs_1;TRAP;CRITICAL;HARD;1;Lien 48 DOWN
nagios: SERVICE NOTIFICATION: systeme;nd_it_8000gs_1;TRAP;CRITICAL;notify-service-by-email;Lien 48 DOWN

In '/var/log/mailog'
postfix/smtp[30067]: 38CA9E054C: to=<[email protected]>, relay=none, delay=0.04, delays=0.04/0.01/0/0, dsn=5.4.4, status=bounced (Host or domain name not found. Name service error for name=test.be type=AAAA: Host found but no data record of requested type)

I get all other mail alerts... I have a configured SMTP server for sending mail alerts.
Thanks for helping

[tmcdonald]

Well it says you are trying to send to "[email protected]". Do you actually have that email account?

[Valouch312]

I've replaced my email address with [email protected]...
This is not the real email address in the log

[sreinhardt]

Well, the error is stating, that it cannot find your domain, regardless if you changed it for the output listed here or not. Is nagios able to send other contacts notifications? If so are these people just contacts, or both users and contacts? What notification settings are they using?

[Valouch312]

Contacts are also Nagios users. Nagios is able to send notifications to other contacts.
Notification settings are not really configured because i create users as monitoring contacts.

[Valouch312]

Example of notification sending in '/var/log/messages'
nagios: SERVICE NOTIFICATION: nagiosadmin;TMPCNDT;Disque D:;OK;xi_service_notification_handler;OK - D: Total=78.12GB, Used=53.41GB (68.4%), Free=24.71GB (31.6%)

[sreinhardt]

You should switch that contact from using notify-service-by-email to use the xi-notify-service-notification-handler and xi-notify-host-notification-handler so that it can properly use the xi smtp settings.

Non-working one:
nagios: SERVICE NOTIFICATION: systeme;nd_it_8000gs_1;TRAP;CRITICAL;notify-service-by-email;Lien 48 DOWN

Working one:
nagios: SERVICE NOTIFICATION: nagiosadmin;TMPCNDT;Disque D:;OK;xi_service_notification_handler;OK -

[Valouch312]

It works ! Thanks a lot

[tmcdonald]

Gonna lock this one up.