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Re: acknowledge and disabled

Posted: Wed Oct 08, 2014 11:59 am
by equick
These are the service commands available to me in that helps?
servicecommands.PNG
servicecommands.PNG (11.17 KiB) Viewed 2980 times

Re: acknowledge and disabled

Posted: Wed Oct 08, 2014 12:53 pm
by Box293
One other thing to try, you right click on the blue box "1 Disabled" (not the word/hyperlink but the blue box) and select inspect element. The send us the HTML code for that element as it should tell us what item it's related to.

Re: acknowledge and disabled

Posted: Thu Oct 09, 2014 5:04 am
by equick
Thanks, I hope this is what you meant
htmlcode.jpg
disabledhtml.jpg

Re: acknowledge and disabled

Posted: Thu Oct 09, 2014 2:40 pm
by tmcdonald
I believe those are due to the active checks being disabled. Try clicking the "Enable active checks of this service" link from the image you shared in your previous post.

Re: acknowledge and disabled

Posted: Thu Oct 09, 2014 3:35 pm
by equick
These are passive checks though.

Re: acknowledge and disabled

Posted: Thu Oct 09, 2014 4:56 pm
by tmcdonald
I understand that, but if you have an active check set up for freshness checking and you have active checks disabled, that might be what is causing the Disabled message. I looked into the Core source code and found very few mentions of that particular "serviceUnimportantProblem" string, so there is not a lot that could cause it. Try re-enabling the active and see if the message goes away. If you really need active disabled, then at the very least we know what the message means.

Re: acknowledge and disabled

Posted: Fri Oct 10, 2014 3:27 am
by equick
That seems to work although I'm not sure I understand what's going on now.

After clicking enable active checks, I see this screen asking to disable active checks:
activecheckenabled.jpg
But later if I go back to the service, it seems fine, although it reports this as an active check (which it isn't):
later.jpg
The console now displays an unhandled message which seems right :
unhandled.jpg
unhandled.jpg (6.86 KiB) Viewed 2950 times

Re: acknowledge and disabled

Posted: Fri Oct 10, 2014 3:36 pm
by Box293
If you now go and disable it from being an active check, it is all OK now?

Re: acknowledge and disabled

Posted: Fri Oct 10, 2014 4:17 pm
by equick
No it reverts back to disabled like this one:
disabled2.jpg
disabled2.jpg (5.92 KiB) Viewed 2939 times

Re: acknowledge and disabled

Posted: Fri Oct 10, 2014 5:07 pm
by Box293
Can you please post the service configuration of the service.