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Re: How to troubleshoot Configuration Wizard issues...
Posted: Thu Jan 21, 2016 2:00 pm
by ssax
Is it still not completing in the interface?
If not, has anything changed recently (apache upgrade/hardening/SSL/ciphers/etc)?
Re: How to troubleshoot Configuration Wizard issues...
Posted: Thu Jan 21, 2016 4:35 pm
by lee.krause
It does not ever show complete in the interface.
However, if I run the reconfigure script, it does show up after the script completes.
No this is a completely fresh install of Nagios XI.
Re: How to troubleshoot Configuration Wizard issues...
Posted: Thu Jan 21, 2016 4:44 pm
by rkennedy
What are your program URL, and external URL set to? Are you using SSL at all?
You can check these at Admin -> System Settings
Re: How to troubleshoot Configuration Wizard issues...
Posted: Thu Jan 21, 2016 4:47 pm
by lee.krause
They are default
Program URL:
http://xxx.xxx.xxx.xxx/nagiosxi/
No External URL:
I haven't installed the cert for SSL.
Re: How to troubleshoot Configuration Wizard issues...
Posted: Fri Jan 22, 2016 10:47 am
by tgriep
Can you open a command prompt on the XI server as rot and run this command?
Code: Select all
tail -f /usr/local/nagiosxi/var/cmdsubsys.log
Then in the XI GUI, run through the Wizard that is failing.
Then can you post the output of the tail command here so we can see if there are any errors?
Re: How to troubleshoot Configuration Wizard issues...
Posted: Mon Feb 01, 2016 5:27 pm
by lee.krause
I don't have that file...
Re: How to troubleshoot Configuration Wizard issues...
Posted: Mon Feb 01, 2016 5:36 pm
by lee.krause
I was looking in the Admin tab and saw the following, I assume all these should be green?
Could this be the issue?
The server monitoring works after running the reconfigure script. But should I have to run that every time I add a new server?
Re: How to troubleshoot Configuration Wizard issues...
Posted: Tue Feb 02, 2016 9:23 am
by lmiltchev
It is possible that either crond is NOT running or it is not allowed to run as nagios user... Run the following commands and show us the output in code wraps:
Code: Select all
service crond restart
service crond status
ps -ef | grep [c]ron
tail -50 /var/log/cron
chage -l nagios
chage -l apache
Re: How to troubleshoot Configuration Wizard issues...
Posted: Tue Feb 02, 2016 9:39 am
by lee.krause
Looks like that was an issue.
1) not a /home/nagios directory
2) no access to cron
After I fixed those it can right up.
That should be one of the install checks.
You can close this thread now...Thanks!
Re: How to troubleshoot Configuration Wizard issues...
Posted: Tue Feb 02, 2016 10:28 am
by bwallace
Glad we were able to help. We'll lock this thread now and feel free to open another should you require assistance with anything else.