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Re: Service Email Recovery Not Working
Posted: Wed Feb 24, 2016 4:41 am
by Phil.Pearce
Service was Interaction Center
Server was BRS-PCIC-xxxxx
Date 15/02
Alerts but no recovery, service said OK
Re: Service Email Recovery Not Working
Posted: Wed Feb 24, 2016 2:22 pm
by lmiltchev
Can you log in (masquerade in) as the user who didn't receive host recovery notifications, and check his/her notification preferences? Is "Host Recovery" check-box selected?
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Re: Service Email Recovery Not Working
Posted: Thu Feb 25, 2016 3:45 am
by Phil.Pearce
I was one of those who didnt get the email.
But I have received recovery mails since on this service & server
Re: Service Email Recovery Not Working
Posted: Thu Feb 25, 2016 2:46 pm
by lmiltchev
Had an issue where a server was restarted.. got the notifications saying there was an issue with the services.. But no notification of recovery
But I have received recovery mails since on this service & server
So, in your first post you said that you didn't receive a notification on recovery. This is no longer a problem as you are receiving recovery notifications now, correct? What is the specific issue that you are currently having?
Re: Service Email Recovery Not Working
Posted: Fri Feb 26, 2016 3:51 am
by Phil.Pearce
ok, sorry.
on the 15/02 I had an issue, it then didnt send a recovery email
After the 15th I have since received recovery messages about a new issues with the service
That clearer?
Re: Service Email Recovery Not Working
Posted: Fri Feb 26, 2016 10:15 am
by tmcdonald
If this is no longer occurring it will be difficult to determine what might be causing it. We would need to catch it in the act, or very shortly after in order to get accurate information.