Service Email Recovery Not Working

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Phil.Pearce
Posts: 52
Joined: Fri Jul 18, 2014 7:30 am

Service Email Recovery Not Working

Post by Phil.Pearce »

Hi,

Had an issue where a server was restarted.. got the notifications saying there was an issue with the services.. But no notification of recovery

Image

This is what is set... I thought it looks ok
Image

Any ideas on how I can resolve?
User avatar
hsmith
Agent Smith
Posts: 3539
Joined: Thu Jul 30, 2015 11:09 am
Location: 127.0.0.1
Contact:

Re: Service Email Recovery Not Working

Post by hsmith »

Did the service ever hit an 'OK' state? The screenshot you provided only shows critical and warning.
Former Nagios Employee.
me.
Phil.Pearce
Posts: 52
Joined: Fri Jul 18, 2014 7:30 am

Re: Service Email Recovery Not Working

Post by Phil.Pearce »

Yeah, its currently sat at "OK"

The image is the notifications screen
rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: Service Email Recovery Not Working

Post by rkennedy »

It's rather hard to see the posted screenshots, what host / service is having the issue?

Please PM over a profile for us to look at? (Admin -> System Profile -> Download)
Former Nagios Employee
Phil.Pearce
Posts: 52
Joined: Fri Jul 18, 2014 7:30 am

Re: Service Email Recovery Not Working

Post by Phil.Pearce »

Tried PMing you

The requested users to be added do not exist.
User avatar
hsmith
Agent Smith
Posts: 3539
Joined: Thu Jul 30, 2015 11:09 am
Location: 127.0.0.1
Contact:

Re: Service Email Recovery Not Working

Post by hsmith »

Can you try PMing me? I'm not entirely sure what happened when you tried to PM rkennedy.
Former Nagios Employee.
me.
Phil.Pearce
Posts: 52
Joined: Fri Jul 18, 2014 7:30 am

Re: Service Email Recovery Not Working

Post by Phil.Pearce »

Image
User avatar
hsmith
Agent Smith
Posts: 3539
Joined: Thu Jul 30, 2015 11:09 am
Location: 127.0.0.1
Contact:

Re: Service Email Recovery Not Working

Post by hsmith »

What happens if you click send?
Former Nagios Employee.
me.
Phil.Pearce
Posts: 52
Joined: Fri Jul 18, 2014 7:30 am

Re: Service Email Recovery Not Working

Post by Phil.Pearce »

Hi,

Didd you have time to look at the profile?
User avatar
hsmith
Agent Smith
Posts: 3539
Joined: Thu Jul 30, 2015 11:09 am
Location: 127.0.0.1
Contact:

Re: Service Email Recovery Not Working

Post by hsmith »

Which service was it, and who was the notification supposed to go to? Everything I've seen looks good so far.
Former Nagios Employee.
me.
Locked